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About the Role

Oversee and coordinate the day-to-day operations of the Loading Bay, Logistics and Post Room within a prestigious building. Responsibilities include supervising the team, managing deliveries and collections, coordinating contractors and couriers, maintaining access control, and ensuring operational, security, and health & safety procedures are followed. Strong leadership, confident communication, and excellent attention to detail are essential.

Responsibilities

Oversee the day-to-day operation of the Loading Bay, Logistics and Post Room, ensuring all areas operate safely, securely and efficiently.
Manage vehicle access, deliveries, collections, contractors and couriers, ensuring all relevant site security procedures and protocols are followed.
Supervise the handling of incoming and outgoing post and parcels, ensuring deliveries are correctly recorded, securely stored and distributed appropriately.
Provide day-to-day supervision, leadership and direction to Loading Bay and Post Room Officers, including allocating duties, conducting team briefings and maintaining professional standards.
Ensure all team members follow relevant Assignment Instructions, Standard Operating Procedures (SOPs), risk assessments and security procedures, escalating any concerns where appropriate.
Maintain high standards of health and safety throughout the Loading Bay and Post Room, particularly in relation to vehicle and pedestrian movements, deliveries, housekeeping and emergency access routes.
Maintain accurate records and reports relating to deliveries, contractors, vehicles, incidents and daily Loading Bay and Post Room activities.
Provide a professional level of customer service, communicating effectively with tenants, contractors, delivery drivers, couriers and other building users.
Lead by example, demonstrating professionalism, reliability, strong communication and sound decision-making at all times.
Take ownership of operational issues, ensuring appropriate action is taken and matters are followed through to a satisfactory resolution.
Liaise effectively with the Security Manager, client representatives and other key stakeholders, maintaining clear communication regarding operational requirements, concerns, incidents and updates.
Ensure that all Loading Bay and Post Room operations are conducted in accordance with client requirements, site procedures and relevant legislation.
Assist with the coordination and induction of new team members, ensuring they receive appropriate training and are fully competent in their assigned duties.
Ensure effective handovers are completed between shifts, communicating all relevant information regarding deliveries, collections, contractors, incidents and outstanding tasks.
Monitor the Loading Bay to ensure all areas remain clean, organised and operationally efficient.
Monitor traffic management and vehicle movements within the Loading Bay, reporting any breaches or concerns to the appropriate management.
Assist with VIP access and provide support with specific client requirements when required.
Continually review the service provision and identify opportunities for improvements and operational efficiencies.
Respond proactively and professionally to client, tenant and customer requests.
Assist Emergency Services as required and ensure emergency access routes remain clear and accessible at all times.
Ensure all relevant security and access control measures are strictly enforced and maintained within the Loading Bay.
Ensure all vehicles entering the Loading Bay are managed in accordance with site security procedures, including vehicle searches where required.
Support the Post Room operation during periods when the Post Room Officer is on a break or undertaking post runs, including receiving courier deliveries and ensuring items are securely stored.
Ensure appropriate procedures are followed when access to the Post Room is required while the Post Room Officer is away, contacting the Control Room for assistance where necessary.
Work closely with the Security Manager and client representatives to ensure a professional, efficient and consistently high level of service is provided to tenants, visitors, contractors and guests.

Requirements

Previous experience working within a Loading Bay, Logistics or Post Room environment.
Excellent organisational skills.
High standards of security, safety and customer service.
Strong leadership skills.
Confident communication.
Excellent attention to detail.

Skills

Security
Logistics
Loading Bay Operations
Post Room Management
Supervision
Delivery Management
Access Control
Health and Safety
Record Keeping
Customer Service
Communication
Decision Making
Liaison
Training Coordination
Traffic Management
Security Procedures

Location

Canary Wharf, London

Work Type

Full-time

Experience Level

Experienced

Salary/Compensations

£21.01 per hour

Benefits

Uniform
SIA Licensing savings scheme
Cycle to work salary sacrifice scheme
Company pension scheme
Life assurance benefits
Employee referral scheme
Progression, training, and development opportunities
Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and supermarket vouchers
Cinema tickets
Access to a 24/7 free Employee Assistance Programme
In-house Mental Health Team
Wellbeing Platform
MIND Workplace Wellbeing Silver Award

About the Company

Ward Security provides security services solutions to a range of UK businesses, including CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, and response alarm systems.
With over 1500+ employees operating nationally.
Vision: 'We look after our people; our people look after our clients. We aim to retain and attract the very best of both'.

Equal Opportunity

Ward Security believes in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
Committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
Dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
Embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.