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About the Role
We are seeking an experienced and dynamic Hospitality Manager to lead and train our hospitality team. The ideal candidate will have a strong background in both hospitality and management, with a passion for delivering exceptional guest experiences. The Hospitality Manager will oversee daily operations, ensure service excellence, and mentor staff to maintain the highest standards of hospitality.
Responsibilities
- Lead, train, and develop the hospitality team to deliver a world-class luxury spa experience.
- Conduct regular training sessions on customer service, guest relations, and operational procedures.
- Mentor staff and provide ongoing feedback to ensure team members perform at their best.
- Ensure guests receive exceptional service from check-in to departure, anticipating needs and addressing concerns promptly.
- Develop and implement strategies to enhance the overall guest experience and exceed expectations.
- Handle guest inquiries and resolve complaints in a professional and timely manner.
- Oversee daily operations, ensuring smooth and efficient functioning of all hospitality services.
- Monitor staff schedules, attendance, and productivity to optimize workforce management.
- Maintain high standards of cleanliness, service, and overall spa ambiance in line with luxury expectations.
- Conduct regular inspections of the spa facilities and ensure compliance with health and safety regulations.
- Assist in managing budgets, controlling costs, and optimizing revenue without compromising service quality.
- Oversee inventory control for hospitality-related supplies and amenities.
- Collaborate with senior management to report on performance metrics, guest feedback, and operational issues.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
Requirements
- Must be able to work weekends
- Ability to Relocate before starting work
Skills
- Strong leadership skills with a focus on team development and training.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Passion for delivering exceptional guest experiences.
- Knowledge of spa or wellness center operations.
- Experience with budgeting, inventory control, and cost management.
- Proficiency in hospitality management software.
- Customer service: 1 year (Preferred)
Location
- Kingston, PA 18704
Work Type
- Full-time
- In person
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience Level
- 3+ years in hospitality management, preferably within a luxury spa or hotel setting.
Education Level
- Bachelor’s degree in Hospitality Management, Business, or a related field (preferred).
Salary/Compensations
- Competitive salary
Benefits
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Dental insurance
- Employee discounts
- Competitive salary
- Employee discounts on spa services and products
- Professional development opportunities
- 401(k) matching
- Flexible schedule