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About the Role
Freedom24 is a leading, CySEC-regulated investment broker in Europe, committed to transparency, investor protection, and high operational standards. As part of the NASDAQ-listed Freedom Holding Corp., we aim to make global investment opportunities simpler, more accessible, and transparent. We are seeking a dedicated Relationship Manager to join our team in Berlin, supporting long-term client relationships and actively shaping business development in the region.
Responsibilities
- Serve as the primary point of contact for German-speaking clients, managing onboarding, product inquiries, platform questions, and customer requests.
- Introduce new clients to our investment platform and services during introductory meetings.
- Conduct regular client meetings and follow-ups to understand investment goals, interests, and current needs.
- Build long-term, trusting client relationships and contribute to high customer satisfaction.
- Identify client needs and offer suitable investment-related advice.
- Monitor financial markets and share relevant information with clients.
- Maintain customer data meticulously and support operational tasks.
- Proactively re-engage less active clients and identify opportunities to strengthen existing client relationships.
- Collaborate closely with internal Support, Sales, Product, and Compliance teams to ensure seamless service.
- Participate in client events, webinars, and other customer retention initiatives, both online and in person.
- Collect and relay customer feedback to relevant teams for continuous service and process improvement.
Requirements
- Minimum of two years of professional experience in the financial services industry or with a brokerage, ideally in a customer-oriented B2C role.
- Strong interest in financial markets, demonstrated through following market developments, personal investment experience, or working with investment products.
- Ability to clearly and confidently explain financial products and market developments to clients with varying investment experience levels.
- Excellent communication skills and a strong sense for interacting with people.
- Fluent German for communication with local clients.
- Good English skills for internal communication.
- Proactive and solution-oriented work approach with a high standard for customer satisfaction and service quality.
- Experience in customer service for investment and financial services is a plus.
Skills
- Customer Relationship Management
- Financial Markets Knowledge
- Investment Products
- Communication Skills
- Client Onboarding
- Customer Service
- Sales
- Market Analysis
Location
- Berlin
Work Type
- Hybrid
- Remote (up to 10% after probation)
Experience Level
- Minimum 2 years
Salary/Compensations
- Competitive salary
- Monthly sales bonus
Benefits
- Competitive salary
- Monthly sales bonus
- Up to 10% remote work after probation
- Extensive professional and personal development opportunities (internal/external training, certifications, workshops, seminars)
- Participation in industry conferences, investment events, and exclusive marketing/networking events for top performers
- Annual team-building events at international locations
- Motivational team competitions with attractive prizes
- International work environment and collaboration with colleagues from diverse teams and markets
- Employee referral program with financial rewards
- Opportunity to expand professional presence through industry events, content initiatives, and collaborations with influencers/experts
- Access to modern, AI-powered tools for daily work, productivity, and customer support
- Modern work environment with company-provided hardware
About the Company
- Freedom24 is among the leading, CySEC-regulated investment brokers in Europe.
- We have direct accounts with Euroclear, a long-term issuer credit rating of BB- with a stable outlook from S&P Global Ratings, and are members of the Association for Financial Markets in Europe (AFME).
- We stand for transparency, investor protection, and the highest operational standards.
- As part of the NASDAQ-listed Freedom Holding Corp. (FRHC), we belong to an internationally active financial group with over 11,800 employees in 22 countries.
- For over ten years, we have pursued the goal of making global investment opportunities simpler, more accessible, and more transparent for our clients.
Equal Opportunity
- All formulations are directed at people of all genders.