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About the Role

The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. This role is essential in driving store success through inspiring sales brilliance and exceptional service. The ideal Assistant Manager should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values.

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure the execution of Office Depot selling techniques and sales training across the store.
Foster a sales-focused environment through assisting with the training and development of associates.
Act as a role model for delivering exceptional customer service and product expertise.
Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
Other responsibilities as deemed necessary.
Maintain the safety and security of the building and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
As a leader in the store, ensure regular loss prevention compliance.
Fulfill responsibilities associated with External Key Carrier designation.

Requirements

High school diploma or equivalent required.
Basic computer skills; able to use job-related technology and systems.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Skills

Advanced selling skills and strong customer focus
Proven leadership: able to lead, coach, motivate, and manage conflict
Strong problem-solving, time management, and ability to plan, prioritize, and execute
Excellent verbal and written communication; effective collaborator and team player
Demonstrates business acumen, accountability, and drive for results; makes sound decisions
Positive, engaging, action-oriented, adaptable, and passionate about our brand, products, services, and solutions

Location

Onsite

Work Type

Full-Time

Experience Level

1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred

Education Level

Bachelor’s preferred in Business, Marketing, Retail, or related field

Benefits

Competitive salaries
Benefits package, which includes a 401(k) and more
Plenty of opportunities to move and grow within our organization
May be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand – a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be – and turn “business as usual” upside down.
With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader.

Equal Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Retail Assistant Store Manager at Office Depot | KY, US | Rezi