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About the Role
As a Community Manager at Kingsisle, you will spearhead community efforts across all titles (Wizard101, Pirate101, Ravenwood Academy), acting as a public representative of the company. You will serve as the bridge between internal game teams and player communities, ensuring feedback is heard, providing player support, and developing engagement strategies.
Responsibilities
- Serve as the public face of KingsIsle games, addressing community concerns promptly.
- Interact with players across multiple channels and communicate important news clearly.
- Plan and execute the community roadmap, defining key community beats throughout the year.
- Collaborate with the existing Community Manager on community activations and provide feedback.
- Work with the Marketing team to align community activations with broader department and studio goals.
- Create engaging social media campaigns to entertain the audience and increase brand awareness.
- Plan and execute community-centric projects like contests, surveys, and newsletters.
- Manage content creator initiatives and maintain relationships with key content creators.
- Run livestreams in coordination with Marketing and Design teams.
- Generate regular reports summarizing community actions, performance, and future improvement plans.
Requirements
- 3+ years of professional experience managing online video game communities.
- Experience with live service games is a plus.
- Ability to communicate efficiently and professionally in fast-paced situations.
- Adaptable organizer skilled in planning and problem-solving.
- Creative individual knowledgeable about current trends.
- Comfortable and confident streaming on camera using platforms like Twitch and YouTube.
- Proficiency with social media platforms and understanding their dynamics.
- Data-driven with an interest in discovering insights from work.
- Excellent team player and collaborator, capable of independent work.
- Proficient in Microsoft Office.
- Strong written and verbal communication skills.
Skills
- Community Management
- Social Media Marketing
- Content Creation
- Livestreaming
- Data Analysis
- Microsoft Office
- Written Communication
- Verbal Communication
Location
- Remote
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- Competitive compensation
Benefits
- Unlimited PTO
- Company fun days and parties
- Free game swag
- Medical, dental, and vision care benefits
- 401(K) with employer match
- Flexible Spending Account options
- Lifestyle Benefits Program
- Employee Learning Program
About the Company
- We believe great games can't exist without a driven team and passionate community working together in unison.
Equal Opportunity
- Diverse and welcoming teams from all backgrounds