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About the Role

Manages housekeeping functions and staff daily to ensure guest rooms, public spaces, and employee areas are clean and well-maintained. Directs and works with the team to successfully execute all housekeeping operations, striving to continually improve guest and employee satisfaction and maximize the department's financial performance. Responsible for inspecting areas and implementing plans for improvement.

Responsibilities

Ensures compliance with all housekeeping policies, standards, and procedures.
Understands the importance of the department’s operation on the overall property financial goals and educates staff.
Reviews staffing levels to meet guest service, operational needs, and financial objectives.
Obtains lists of rooms to be cleaned and prospective check-outs/discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises an effective inspection program for all guestrooms and public space.
Ensures all employees have proper supplies, equipment, and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
Participates in departmental meetings and communicates a clear and consistent message regarding departmental goals.
Uses all available on-the-job training tools to train new room attendants and provides follow-up training.
Establishes and maintains open, collaborative relationships with employees.
Schedules employees according to business demands and tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, and disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of employees and provides feedback.
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Reviews employee satisfaction results.
Participates in interviewing and hiring of team members with the appropriate skills.
Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.

Requirements

High school diploma or GED; 3 years experience in housekeeping or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.

Experience Level

3 years experience in housekeeping or related professional area

Education Level

High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

About the Company

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.