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About the Role
Change Grow Live is seeking a motivated and compassionate Duty Worker to act as the first point of contact within their service. This role involves managing referrals, conducting assessments, providing immediate support, and ensuring the smooth day-to-day running of the service.
Responsibilities
- Act as the first point of contact for all new referrals and enquiries
- Complete initial and comprehensive assessments, including risk assessments and care planning
- Carry out triage and screening to determine appropriate support pathways
- Provide harm reduction advice and crisis support
- Manage daily duty systems, including phone and face-to-face support
- Facilitate and hold psychosocial groups to support recovery and engagement
- Step in to support team caseloads where necessary, ensuring service users continue to receive consistent care
- Liaise with partner agencies (e.g. healthcare, housing, criminal justice)
- Safeguard vulnerable individuals and follow safeguarding procedures
- Maintain accurate and timely case records
Requirements
- Experience completing assessments within health, social care, or substance misuse services
- Experience delivering or co-facilitating psychosocial interventions or group work
- Ability to manage competing demands in a busy environment
- Strong assessment, care planning, and risk management skills
- Empathetic, non-judgemental, and person-centred approach
- Ability to work both independently and as part of a team
- Flexibility and willingness to support wider team demands, including caseload cover
- Good IT and record-keeping skills
- Must have the right to work in the UK at the time of application
- This role is not eligible for visa sponsorship
Skills
- Communication skills
- Assessment skills
- Care planning skills
- Risk management skills
- IT skills
- Record-keeping skills
Location
- Bromley
Work Type
- Fixed term
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- CGL points 23 to 28 (£27,861.26 - £32,002.35)
- Outer London Weighting (£2,250.61)
Benefits
- A supportive and friendly team environment
- Ongoing training and professional development
- Opportunities for career progression
- Generous annual leave entitlement
- Access to wellbeing support
About the Company
- At Change Grow Live, we believe that with the right support, people can change the direction of their lives, grow as individuals and live life to their full potential.
- Every day our teams work alongside people experiencing challenges with drugs and alcohol, offering compassionate, evidence-based support that is rooted in respect, dignity and hope.
- Guided by our values — Be open, be compassionate and be bold — we create safe, supportive environments where people feel empowered to make positive changes.
Equal Opportunity
- This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.