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About the Role

Hewlett Packard Enterprise is seeking a Technical Consulting Engineer with specialized knowledge and skills to review customer software requirements, assess risks associated with software upgrades, analyze potential impacts on customer networks, and recommend optimal software releases. This role involves detailed analysis of software defects, evaluation of their impact and risks, and providing comprehensive reports tailored to customer hardware, software, and feature configurations.

Responsibilities

Evaluate software upgrade requirements, including customer-provided HPE Juniper Networking product software, hardware, and feature requirements.
Determine appropriate software releases based on current hardware, features, future requirements, performance, high availability, and past issue resolution.
Analyze target software releases to assess potential impacts on customer networks, including new features, changes in default behavior, and syntax changes.
Provide information on software defects relevant to the target release and customer network profile, including content, impact, known triggers, and proposed fixes or workarounds.
Perform detailed analysis of software defects, evaluating potential impact on the network based on customer-specific business and network requirements, and classifying defects as Critical, Major, Minor, or None.
Assess the exposure probability of identified defects and provide recommendations to avoid potential issues.
Provide comprehensive recommendations for HPE Juniper Networking product software upgrades based on analysis results.
Deliver reports summarizing software upgrade evaluation, target software analysis, and recommended changes/improvements.
Analyze software defects relevant to customer installed network profiles.
Determine the potential impact level (Critical, Major, Minor, None) of each defect based on customer-specific business and network requirements.
Provide detailed analysis reports including defect content, impact, known triggers, and recommended fixes or workarounds.
Ensure service deliverables are provided remotely from an HPE-certified location in Japan.
Provide all deliverables in Japanese unless otherwise specified.
Adhere to service provision hours of Monday to Friday, 9:00-17:30 (local time), excluding HPE-designated holidays.
Collaborate closely with customers to gather information and related materials for efficient service delivery.
Participate in regular customer meetings and review sessions to explain deliverables and analysis results.
Provide technical support and expert knowledge.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Native-level Japanese reading, writing, and speaking proficiency.
Deep knowledge of networking-related software and hardware products.
Experience in network infrastructure design and software development processes.
Excellent analytical and problem-solving skills.
Communication skills to clearly and effectively convey technical information.
Presentation skills to explain issues and problems clearly.
Ability to act proactively, pay attention to detail, and work both independently and as part of a team.

Skills

Software requirement review
Software upgrade risk assessment
Network impact analysis
Software release recommendation
Software defect analysis
Risk evaluation
Report generation
Network infrastructure design
Software development
Technical support
Troubleshooting
Network protocols
Service provider networks
Enterprise networks
Software defect analysis
Risk assessment

Location

Japan

Work Type

Onsite
Remote

Experience Level

5+ years of practical experience in the telecommunications industry, with experience in network design, network software development, deployment, or technical support.
Practical troubleshooting experience in large-scale, complex IP-based network environments.

Education Level

Bachelor's degree in Computer Science, Information Technology, or a related field.

Benefits

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
Investment in career development with specific programs for knowledge expertise or cross-division skill application.
Unconditional inclusion and celebration of individual uniqueness.
Flexibility to manage work and personal needs.

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.

Equal Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.