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About the Role
Fairmont San Francisco, a landmark hotel with a rich history, is seeking a professional to join their team. This role involves providing exceptional guest service, managing communications, and acting as a liaison for hotel guests.
Responsibilities
- Consistently offer professional, friendly and engaging service
- Process all external and internal calls, text messages, or emails either by redirecting calls or assisting the caller
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards and taking messages if necessary
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the “Royal Service” software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes, voice messages and written messages for internal and external Guests
- Have full knowledge of the hotel’s emergency procedures
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Requirements
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must have proof of eligibility to work in the United States
Skills
- Guest services
- Verbal communication
- Microsoft Window applications
- Interpersonal skills
- Problem solving
- Teamwork
Location
- San Francisco
Work Type
- Permanent
- Full-Time
Salary/Compensations
- $35.64 USD Gross per hour
About the Company
- Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.
- The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions.
- Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Discover the life that awaits you at Accor, visit https://careers.accor.com/
- #BELIMITLESS
Equal Opportunity
- Fairmont is proud to be an Equal Opportunity Employer.
- EOE/M/F/D/V
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- All your information will be kept confidential according to EEO guidelines.