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About the Role
This role owns the global growth, commercial performance, and end-to-end execution of the custom category, leading a dedicated team across sales, design support, and operations to deliver an exceptional, high-touch client experience at scale.
Responsibilities
- Own the commercial performance and growth strategy for the custom category, setting ambitious sales targets, optimizing margins, and driving revenue across both Trade and direct channels globally.
- Lead, mentor, and scale a team of client-facing specialists who blend design expertise with high-performance sales execution.
- Elevate the client experience for custom projects - optimizing design consultations, sampling workflows, quoting efficiency, and conversion rates.
- Partner closely with specialized production and logistics functions to streamline custom lead times, manage capacity, and ensure high quality across bespoke orders.
- Collaborate with Creative and Marketing teams to refine our custom offering, introduce scalable customization tools, and strengthen Nordic Knots' position in the bespoke market.
- Work closely with Finance, Commercial, and Tech teams to ensure pricing structures, systems, and client tools support rapid global scaling.
Requirements
- 6+ years of commercial management or category leadership experience, ideally within premium design, luxury retail, interior architecture, DTC, or custom/made-to-order consumer goods.
- Proven experience driving commercial performance, setting targets, managing pipelines, and delivering strong unit economics.
- Demonstrated ability to lead and inspire client-facing or sales teams, coaching professionals who balance design sensibility with consultative selling.
- Understanding of bespoke or made-to-order product dynamics, with the ability to balance high-touch customer service with efficient, scalable processes.
- High agency, strong execution drive, and enthusiasm for scaling a key commercial engine within a fast-growing global brand.
- Excellent written and spoken in English.
Skills
- Commercial leadership
- Category strategy
- Sales targets
- Margin optimization
- Revenue generation
- Team leadership
- Sales performance
- Client journey optimization
- Pipeline management
- Operational efficiency
- Supply chain alignment
- Category development
- Go-to-market strategy
- Cross-functional collaboration
- Design sensibility
- Consultative selling
- Bespoke product dynamics
- High-touch customer service
- Scalable processes
- Entrepreneurial mindset
- English fluency
Location
- New York
Work Type
- Full-time
Experience Level
- 6+ years
Benefits
- Opportunity to lead and scale a multi-functional team
- High visibility and direct partnership with executive leadership
- International, fast-paced environment
- Passionate, collaborative team
About the Company
- Nordic Knots is building a global Scandinavian design house for the modern home.
- Starting with hand-crafted rugs, the brand has expanded rapidly into new textile categories including curtains and bedroom collections.
- Supported by top-tier global investors, we are entering our most ambitious growth phase yet.
- Founded in 2016 by Liza Laserow, Fabian Berglund, and Felix Berglund.
- A fast-growing direct-to-consumer Scandinavian interior design brand with the USA as our major market.
- Born from a culture of thoughtful design that lasts beyond seasons and trends.
- Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home.
- The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm.
- We have a constantly growing team across Sweden, the USA, and the UK.
Equal Opportunity
- We value diversity and inclusion and welcome applicants who bring different perspectives, experiences, and ideas to our team.