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About the Role
Seeking experienced and professional Security Officers to provide exceptional customer service and maintain a high level of security in a modern, multi-tenant commercial environment. The role requires a strong background in corporate security, excellent communication and IT skills, and the ability to operate security systems.
Responsibilities
- Act as a professional point of contact for staff, tenants, visitors and contractors
- Provide a welcoming and customer-focused front-of-house security service
- Monitor entrances and maintain a vigilant security presence
- Monitor CCTV and access control systems
- Operate and monitor the fire alarm control panel, responding appropriately to alerts and activations
- Manage visitor and contractor access and accurately record site activity
- Conduct regular interior and exterior patrols of public areas, tenant perimeters, loading bays and plant rooms
- Inspect doors, barriers, locks and other physical security assets
- Report maintenance issues, safety hazards, suspicious activity and security breaches immediately
- Respond effectively to fire alarms, medical emergencies, security incidents and other emergencies
- Deal with conflict appropriately and professionally when required
- Complete detailed incident reports and shift handover entries to the required standard
- Maintain a high level of vigilance and awareness of health and safety risks
- Deter criminal activity and identify potential security vulnerabilities
- Work independently and use initiative when responding to incidents or issues
- Maintain professional standards and provide excellent customer service at all times
Requirements
- Valid SIA Door Supervision Licence required
- SIA CCTV Licence preferable, but not essential
- Proven experience as a Security Officer
- Experience within a corporate, multi-tenant commercial or high-profile environment
- Excellent customer service and communication skills
- Professional attitude and appearance
- Excellent verbal and written English skills
- Ability to produce clear, concise and accurate incident reports
- Strong observation and surveillance skills
- Ability to remain calm and professional during challenging situations
- Reliable and punctual work ethic
- Ability to work a 4-on / 4-off rotating day and night shift pattern
- IT literate with experience using security systems and software
- 5-year checkable work history
Skills
- Communication skills
- IT skills
- CCTV operation
- Access control systems operation
- Fire alarm systems operation
- Customer service
- Report writing
- Observation
- Surveillance
- Conflict resolution
- Health and safety awareness
Location
- Farringdon, London
Work Type
- On-site
- Full-time
Experience Level
- Experienced
Salary/Compensations
- £16.50 per hour
Benefits
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Ongoing training and professional development
- Uniform
- SIA Licensing savings scheme
- Cycle to Work Salary Sacrifice scheme
- In-house Training Academy
- Leadership Development Programme
- Online eLearning and development programmes
- In-house Mental Health Team
- Wellbeing Platform
- MIND Workplace Wellbeing Silver Award holder
- Reward membership (retail discounts, cinema tickets, gym membership)
- 24/7 free Employee Assistance Programme
About the Company
- Ward Security provides security services solutions to a range of UK businesses, including CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, and response alarm systems.
- With over 1500+ employees operating nationally.
- Vision: We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Equal Opportunity
- Ward Security believes in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
- Committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
- As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
- Dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
- Embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.