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About the Role
The Radius Telematics Operations department is seeking a customer-oriented and dedicated individual to join as a Customer Service Advisor in Telematics. In this role, you will support our customers, ensure their satisfaction, and assist in the swift resolution of inquiries. Kinesis is our fleet management system that utilizes satellite technology to communicate with customer vehicle engine management systems, displaying real-time vehicle locations, trip history, and driving behavior. All information is accessible via Velocity, our online portal, with a single login for all maps and services.
Responsibilities
- Provide excellent customer service and support via multiple channels, including inbound calls, web chats, emails, and tickets.
- Professionally and empathetically assist customers, listen actively, and offer effective solutions.
- Address and resolve customer inquiries, first-line technical issues, and service-related topics promptly.
- Inform customers about the features and benefits of telematics products to enhance their understanding and utilization.
- Collaborate with cross-functional teams, such as technical support and implementation, to resolve complex customer issues.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Escalate critical issues to the appropriate departments and ensure timely resolution.
- Stay updated on industry trends, telematics developments, and product updates to provide customers with current and relevant information.
- Identify opportunities for process improvement and contribute to optimizing customer service processes.
Requirements
- First experience in a customer service role.
- Communication skills to explain complex technical issues clearly and understandably.
- Proficiency with various communication channels: inbound calls, web chats, emails, and tickets.
- A passion for problem-solving.
- Interpersonal skills and the ability to build positive and trusting relationships with customers.
- Good organizational skills and the ability to remain calm in stressful situations.
- Teamwork skills and a proactive, solution-oriented work attitude.
- Good knowledge of Microsoft Office products.
- Very good German language skills, both written and spoken.
Skills
- Customer Service
- Telematics
- Communication
- Problem-Solving
- Interpersonal Skills
- Organization
- Teamwork
- Microsoft Office
Location
- Berlin
Work Type
- Full-time
Experience Level
- Entry-level
Salary/Compensations
- Attractive salary package with fixed and variable components
Benefits
- 37.5h week
- Attractive salary package with fixed and variable components
- €40 shopping credit per month
- Discounted membership at Urban Sports Club
- Corporate Benefits (discounts at various brands)
- Company pension plan
- Regular team events and incentives
- The coolest team in the world
About the Company
- We are an ambitious, future-oriented international company that develops transformative solutions to provide our customers with first-class, sustainable mobility, connectivity, and technology solutions.
- We support our customers with a wide range of products and services tailored to their specific needs.
- Since 1990, our ambition has been unbroken.
- From humble beginnings, our vision and drive have led us to confidently enter new markets, always staying ahead of market trends.
- Our mission is to help companies of all sizes adapt to the future and seize the opportunities that change brings.
- Sustainability is at the core of everything we do.
- With our leading e-mobility solutions, we guide companies through the energy transition and create solutions for a more sustainable and connected future.
- We are proud to be at the forefront of technological innovation and invite you to become part of this journey.
Equal Opportunity
- Radius is an equal opportunity employer.
- We welcome people regardless of age, disability, gender identity, ethnic origin, religion or belief, sexual orientation, or social background.
- We are committed to an inclusive and accessible application process for all candidates. If you require adjustments or support during the process, please let us know – we will do our best to assist you.