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About the Role

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Lifeguard to join our Operations Team.

Responsibilities

Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.

Requirements

Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
Calm, confident and able to remain composed under pressure.
Strong communication skills with the ability to engage positively with members and colleagues.
High attention to detail and commitment to maintaining safety and operational standards.
Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
Competency swimming up to 50 metres
Training provided to achieve Level 2 Award in Pool Lifeguarding over a five day course.

Skills

Customer service
Poolside safety
Water testing
Plant monitoring
Emergency response
Cleanliness and presentation
Health & Safety compliance
Communication

Location

Onsite

Work Type

Part Time
Full-time

Experience Level

Entry Level

Education Level

Level 2 Award in Pool Lifeguarding

Salary/Compensations

£13.25—£13.25 GBP per hour

Benefits

33 days (excluding bank holidays) annual leave, plus a Celebration Day
Access to The Peoples Pension, with 3% contributions
Complimentary Virgin Active membership for you and a buddy
Free membership for children
Discounts across Virgin Active products and services
Access to discounts across Virgin Group companies (Virgin Atlantic, Virgin Holidays, Virgin Media/O2)
20% off food and drink at KAUAI branches
Access to Salary Finance for loans, savings plans, and personal finance expertise
Health Heroes employer assistance programme with 6 free counselling sessions
Complimentary corporate letting services with Dexters
Access to ePoints for online discounts

About the Company

Social Wellness Clubs focused on physical, mental, nutritional, and social wellbeing.
Utilizes expert guidance, genuine community, personalized experiences, and innovative technology.
Aims to make wellness accessible, welcoming, and easy to navigate.
Committed to recruiting passionate individuals who create exceptional experiences and deliver world-class service.