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About the Role
As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Lifeguard to join our Operations Team.
Responsibilities
- Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
- Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
- Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
- Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
- Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
- Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
- Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
- Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.
Requirements
- Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
- Calm, confident and able to remain composed under pressure.
- Strong communication skills with the ability to engage positively with members and colleagues.
- High attention to detail and commitment to maintaining safety and operational standards.
- Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
- Competency swimming up to 50 metres.
Work Type
- Full time
Education Level
- Level 2 Award in Pool Lifeguarding
Salary/Compensations
- £13.25—£13.25 GBP
Benefits
- 33 days (excluding bank holidays) annual leave, plus a Celebration Day
- Access to The Peoples Pension, with company contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy.
- Free membership for your children.
- Discounts across Virgin active everything from guest passes to 50% off PT sessions.
- Discounts across Virgin Group (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans.
- Health Heroes employer assistance programme with 6 free counselling sessions.
- Complimentary corporate letting services with Dexters.
- Access to ePoints, offering online discounts to retailers.
About the Company
- As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
- Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.