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About the Role
The Global Customer Technology Director (GCTD) is a senior technology strategy leader responsible for driving customer transformation across AI, cloud, and data platforms, shaping LSEG's position as a trusted innovation partner, and influencing internal product strategy through customer and industry insights. This role integrates deep subject-matter expertise with commercial and strategic leadership to engage senior technology stakeholders and guide customers in adopting LSEG's platforms.
Responsibilities
- Build advisory-level relationships with senior technology executives, articulating industry trends and customer transformation strategies.
- Provide thought leadership across AI/ML, cloud, data analytics, enterprise architecture, and other emerging technologies.
- Serve as an industry thought leader by actively participating in key conferences, panels, and industry forums.
- Partner with CSPs and other strategic partners on joint customer engagements, platform integrations, and innovation initiatives.
- Identify and shape strategic opportunities aligned to customer objectives, including AI, cloud migration, data platform modernisation, and workflow digitisation.
- Support commercial teams by contributing to account plans, expanding platform adoption, and enabling revenue growth through technology-led insights.
- Facilitate scalable use-case development, proofs of concept, and solution patterns.
- Act as the voice of the customer, providing structured insights to inform roadmaps and prioritisation.
- Collaborate closely with Account Managers, GSRDs/GBDs, Proposition Sales, Professional Services, and Partner teams.
- Participate in internal steering groups and cross-functional initiatives.
- Lead a practice area to develop reusable frameworks, collateral, and best practices.
- Share competitive intelligence and market insights.
- Drive consistency across the GCTD community, reinforcing global standards and scalable engagement models.
Requirements
- 12–15+ years in senior technology, architecture, or transformation roles within financial markets, data, analytics, or cloud technology.
- Expertise in one or more of the following areas: AI/ML, cloud, data engineering, digital workflows, enterprise architecture, trading technology, or other technologies critical to the Financial Services industry.
- Strong ability to influence senior executives and translate technology strategy into actionable plans.
- Commercially oriented, collaborative, and skilled at navigating complex matrix environments.
- Excellent communicator, with a strategic mindset and a passion for innovation and customer impact.
- Embodies LSEG values: Integrity, Partnership, Excellence, and Change.
- Experience engaging with EMEA-based financial institutions and an understanding of regional regulatory and market dynamics.
- Track record of partnering with hyperscalers (e.g. Microsoft, AWS) on joint customer engagements or co-innovation initiatives.
- Experience presenting at industry conferences, panels, or forums.
Skills
- AI/ML
- Cloud
- Data analytics
- Enterprise architecture
- Data engineering
- Digital workflows
- Trading technology
- Financial Services industry technologies
- Technology strategy
- Customer transformation
- Commercial leadership
- Strategic leadership
- Thought leadership
- Communication
- Collaboration
- Innovation
Location
- London
Work Type
- Full-time
Experience Level
- Director
- 12-15+ years
Education Level
- Bachelor's degree in a technical or quantitative discipline (e.g. Computer Science, Engineering, or related field), or equivalent professional experience.
Benefits
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
About the Company
- LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business.
- Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
- We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect.
- With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
- We have contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
- Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
- LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific.
- We employ 26,000 people globally, more than half located in Asia Pacific.
- Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential.
- We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.
- We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.
- Our workplace generates an enriching and rewarding experience for our people and customers alike.
- Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
- We encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
- As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
- We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
- Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
- Colleagues can get involved through fundraising and volunteering.
Equal Opportunity
- We are proud to be an equal opportunities employer.
- This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
- Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.