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About the Role

The Vice President, Client Success owns client outcomes, focusing on turning the company’s customer intelligence platform into measurable business impact. This hands-on leadership role involves leading the Client Success team, collaborating with Sales, Product, and Solutions, and working directly with senior client stakeholders to identify opportunities, solve problems, prove ROI, and drive action.

Responsibilities

Actively manage relationships with key clients across multiple sectors to ensure satisfaction and retention.
Deliver measurable ROI for clients by embedding the company’s technology into their organisations and enabling them to take action on their data.
Serve as a trusted advisor to clients, providing technical vision, thought leadership, and actionable insights.
Facilitate workshops and strategy sessions to align client goals with the company’s platform capabilities.
Oversee the execution of client projects from inception to delivery, ensuring timely completion and high-quality outcomes.
Reduce complexity in processes and tasks to increase efficiency and scalability.
Manage ISO27001 compliance by ensuring appropriate access controls over information assets and software tools are implemented.
Monitor performance metrics across teams to identify areas for improvement and drive accountability.
Set the vision and strategy for the Client Success team in alignment with organisational goals.
Directly manage CS Directors and Client Partners as well as other team members, providing hands-on guidance and support.
Conduct regular staff reviews to ensure accountability, professional growth, and alignment with company values.
Hire and develop a diverse team of high-performing professionals who embody a client-first mindset.
Deliver compelling sales messaging that resonates with clients across industries.
Partner with sales teams to support deal closures by providing technical expertise and strategic insights.
Inspire clients with thought leadership on how AI and analytics can transform their businesses.
Develop and execute an annual business plan for Client Success that aligns with the company’s long-term vision.
Balance short-term priorities with long-term value creation for both clients and the organisation.
Research emerging trends in AI, analytics, and customer intelligence to keep the company at the forefront of innovation.
Foster a collaborative culture that emphasises innovation, accountability, and continuous improvement.
Act as a resource to unblock challenges faced by team members and enable them to succeed in their roles.
Champion cross-functional initiatives within the organisation.

Requirements

Ability to build trust with clients through expertise, results-driven execution, and strong interpersonal skills.
Effectiveness in working across cross-functional teams to achieve shared goals.
Willingness to directly contribute to client success while empowering team members.
Comfort operating in a fast-paced environment with evolving priorities.
Ability to inspire trust among clients and internal teams through authentic engagement.
Bachelor’s degree in Business Administration, Data Science, or related field; advanced degree preferred (e.g., MBA).
10–15 years of experience in customer success management or related fields such as account management or analytics delivery.
Experience managing enterprise accounts across multiple industries/sectors is highly desirable.
Familiarity with ISO27001and/or SOC2 compliance standards is advantageous.
Deep understanding of customer needs and ability to deliver tailored solutions that drive measurable results.
Strong foundation in AI, analytics, data-driven decision-making, and customer intelligence platforms.
Ability to balance strategic oversight with hands-on execution of day-to-day responsibilities.
Proactive approach to identifying challenges and implementing effective solutions in real time.
Proven ability to lead diverse teams while fostering a collaborative culture.
Passionate about delivering exceptional client experiences while driving tangible business outcomes.
Thrive in fast-paced environments where they can combine strategic thinking with hands-on execution.
Commitment to fostering an inclusive workplace culture is essential.

Skills

AI
Data Analytics
Customer Intelligence Platform
Data-Driven Decision-Making
Client Success Management
Account Management
Analytics Delivery
ISO27001 Compliance
SOC2 Compliance
Strategic Planning
Problem-Solving
Leadership
Collaboration
Communication

Location

London, UK (Hybrid)

Work Type

Hybrid
Full-time

Experience Level

10-15 years of experience in customer success management or related fields
Vice President level

Education Level

Bachelor's degree in Business Administration, Data Science, or related field
Advanced degree preferred (e.g., MBA)

Benefits

Flexible working
Private medical insurance, depending on eligibility
Free breakfast daily (when in the office)
26 days holiday (increasing with service)
Pension scheme
Income Protection with Employee Assistance Programme
Life Assurance
Higher than statutory maternity/paternity benefits
Work socials
Wellbeing programme
Cycle to work scheme
Training opportunities

About the Company

Intent HQ redefines customer understanding for the agentic era, enabling enterprises to influence customer decisions at the moments that determine growth, loyalty, and competitive advantage.
As the Human-to-AI Context Company, we offer groundbreaking AI technology that creates the missing context of human behaviour and individuality, transforming data into confident decisions that reflect how people actually act in the real world.
We enable brands to Act With Intent.
Trusted by global enterprises, Intent HQ manages 325M+ profiles and processes 250B events daily.
Won AI Business of the Year (National AI Awards 2025), Analytics Company of the Year (British Data Awards 2025), and winner of Best AI Ethics & Diversity Strategy (AI World Series Awards 2025), recognising Intent HQ’s AI innovation, analytics excellence, and ethical leadership.
Intent HQ is a proven partner for leaders seeking measurable growth, faster decision velocity, and responsible AI-driven advantage.
Work on cutting-edge technology at the intersection of AI and data analytics.
Fast-paced, innovative industry.
Work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods.
A growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis.
Promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage.
DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development.
High expectations and pride on cultural standards.

Equal Opportunity

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work.
At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all.
Diversity and inclusion efforts have been recognised with winning two consecutive Women in Tech UK Awards, under the Best Tech Employer (51-149 Employees)’ category & being shortlisted for the Best Employer for Parental Support award.
Nominated again for the Best Tech Employer and our in house recruiter has been shortlisted for the Best In house Recruiter award!