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About the Role
The Credit Manager role is responsible for the end-to-end management of customer credit risk, accounts receivable, collections, customer master data governance, SAP Trade Management (TM), customer deductions, returns and refusals management, customer contract administration, cash flow optimisation and working capital performance across Australia and New Zealand. This position supports finance transformation initiatives through automation, process optimization, and analytics.
Responsibilities
- Manage customer credit risk and accounts receivable activities to support business growth while protecting company assets
- Assess customer creditworthiness, review credit limits, payment performance, and financial exposure, and recommend actions to mitigate risk
- Monitor credit utilization, insurance coverage, and customer exposures, escalating significant risks as required
- Support seasonal trading activities and business opportunities through appropriate credit reviews and temporary credit limit adjustments
- Lead collections and customer account management activities to improve cash flow, reduce overdue debt, and optimize working capital performance
- Monitor aged receivables, collection effectiveness, and payment trends, implementing strategies to improve DSO and collection performance
- Resolve payment issues and collection challenges in partnership with customers and internal stakeholders
- Support cash flow forecasting, reporting, bad debt provisioning, and working capital management activities
- Manage customer deductions, claims, rebates, settlements, returns, and disputes, ensuring timely resolution and accurate financial treatment
- Validate and recover non-compliant deductions while minimizing financial risk and aged claims
- Partner with internal teams to improve dispute resolution processes and reduce recurring customer claims
- Oversee SAP Trade Management processes, including trade agreements, promotional funding, rebates, settlements, and related reconciliations
- Ensure customer master data, trading agreements, and commercial terms are maintained accurately and in compliance with company policies
- Maintain strong governance, controls, and data integrity across Order-to-Cash processes
- Act as the key Finance partner for credit management, collections, trade settlements, customer disputes, and related financial processes
- Collaborate closely with stakeholders to support business objectives and resolve customer issues
- Facilitate regular reviews of credit risk, overdue balances, deductions, and collection performance, driving accountability for agreed actions
- Prepare and present credit, collections, and working capital performance reports, including key risks and recommended actions
- Support audit activities and ensure compliance with internal policies, accounting standards, and control requirements
- Drive process improvements, automation initiatives, system enhancements, and finance transformation projects to improve efficiency and effectiveness
- Lead, coach, and develop the direct report, fostering a culture of accountability, collaboration, and continuous improvement
Requirements
- University degree in Finance, Accounting, Business or related field
- Strong experience in Accounts Receivable, Credit Management, Order-to-Cash, or Finance Operations within an FMCG commercial environment
- Demonstrated hands-on experience managing collections, credit assessments, customer deductions, trade spend, rebates, disputes, and customer account administration
- Proven experience performing and overseeing month-end activities, reconciliations, reporting, and financial controls within an ERP environment
- Strong understanding of credit risk management, working capital, and cash flow optimization
- Solid commercial acumen with the ability to balance business growth and risk management, with excellent stakeholder management and influencing skills
- Attention to detail, problem-solving ability, and continuous improvement mindset
- Proactive, solutions-oriented, and comfortable working in a fast-paced environment
- Advanced Excel skills
- Experience using SAP, including Accounts Receivable, Credit Management, Customer Master Data, and Trade Management processes
- Experience leading process improvement, automation, or finance transformation initiatives with measurable business outcomes
- Previous people management experience, including coaching, performance development, and workload management
Skills
- Credit risk management
- Accounts receivable
- Collections
- Customer master data governance
- SAP Trade Management (TM)
- Customer deductions
- Returns and refusals management
- Customer contract administration
- Cash flow optimisation
- Working capital performance
- Order-to-Cash (OTC) operations
- Financial controls
- Dispute resolution
- Process improvement
- Automation
- Analytics
- Stakeholder management
- Influencing skills
- Attention to detail
- Problem-solving
- Continuous improvement
- Excel
- SAP
- People management
- Coaching
- Performance development
- Workload management
Location
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Senior
Education Level
- University degree in Finance, Accounting, Business or related field
Benefits
- Careers with caring built in
About the Company
- Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world.
Equal Opportunity
- Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.