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About the Role
Anaqua is seeking a motivated Technical Support Engineer to provide customer-oriented technical support for ANAQUA software, focusing on customer success. This role involves troubleshooting and resolving customer issues, collaborating with development teams, and adapting to a diverse work environment.
Responsibilities
- Provide technical product support for ANAQUA software inquiries, including questions, problem events, and task execution requests.
- Resolve customer issues, primarily for clients in Japan and Asia.
- Provide technical support in Japanese and English, with potential need for Mandarin support.
- Troubleshoot client issues, provide solutions or workarounds in a timely manner.
- Handle multiple issues simultaneously and in parallel.
- Diagnose and resolve problem events through interactive means like web conferencing.
- Collaborate with software development and product management teams to resolve product defects.
- Attend client meetings and participate in discussions to resolve customer issues.
- Understand and thrive in a diverse culture and environment.
- Adapt quickly to a new team environment and contribute to the team.
- Develop action plans for various issues and act independently.
- Work proactively and be self-motivated for improvement.
Requirements
- 5+ years of experience as a technical support engineer in the software industry.
- Ability to multitask and manage multiple complex problems.
- Self-motivated with the ability to learn and implement recent technologies.
- Strong problem-solving skills.
- Work experience with SQL language.
- Familiarity with Microsoft technologies such as Azure, IIS, and SQL Server.
- Ability to read and write technical documents and conduct business conversations in both Japanese and English.
- University degree or higher, preferably in Computer related studies.
- Resident in Japan with an appropriate work visa.
Skills
- Technical Support
- Customer Support
- SQL
- Azure
- IIS
- SQL Server
- Japanese Language Proficiency (near-native business level, JLPT N1 ideal)
- English Business Proficiency
- Mandarin (preferred)
- Web Application Development (ASP.NET, C# - nice to have)
- Microsoft SQL Server Reporting Services (nice to have)
- Microsoft SQL Server Database Administration (nice to have)
- Intellectual Property Knowledge (nice to have)
Location
- Tokyo
- Hybrid
Work Type
- Full time
- Hybrid
Experience Level
- 5+ years
Education Level
- University degree or higher
Benefits
- Social Insurance
- Holidays
- Hybrid work
- Free foods and drinks
- Paid sick leave
- Office Casual attire
- Volunteer holiday
About the Company
- Anaqua is expanding its business in Japan and Asia.