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About the Role
We are seeking a Director of Product Design to lead design for Payments, a critical and rapidly evolving multi-market business area at Monzo. You will collaborate with senior leaders in Product and Engineering to define strategy, set direction, and ensure exceptional execution. This role involves influencing product direction and the overall customer experience, leading and developing a team of Product Designers, and enhancing design thinking, collaboration, and craft across Monzo.
Responsibilities
- Setting the strategic direction and design vision for your area, inspiring teams to think bigger and bolder, whilst aligning with Monzo goals and mission.
- Partnering with the leadership team for your area to define priorities, shape roadmaps, and turn strategy into impactful execution.
- Building and nurturing a high-performing design team - investing in their growth, wellbeing, and long-term success.
- Maintaining an exceptional quality bar across all design work through clear feedback and coaching, helping designers and teams consistently deliver best-in-class experiences.
- Creating an environment where feedback is open, craft is celebrated, and design quality continues to evolve across the organisation.
- Acting as a champion for design at Monzo, influencing how design thinking shapes our products and culture.
Requirements
- Experience leading design strategy and vision across complex product areas, navigating ambiguity and delivering meaningful customer and business impact.
- Ability to operate at multiple altitudes, from defining long-term direction to driving high-quality execution.
- Proven ability to build strong partnerships across Product, Engineering, Research and Commercial, and influence senior stakeholders.
- Strong point of view on product design, consistently raising the bar for quality, systems thinking, and customer experience.
- Experience building and leading high-performing design teams, creating environments for growth and exceptional work.
- Skilled in scaling design influence across an organisation, shaping product direction, ways of working, and culture.
- Energized by Monzo’s mission and excited to shape the future of payments experiences through thoughtful, magical, and innovative design.
Skills
- Design Strategy
- Design Vision
- Product Design
- Team Leadership
- Stakeholder Management
- Systems Thinking
- Customer Experience
- Design Thinking
- Collaboration
- Craft
Location
- London
- UK Remote
Work Type
- Remote
- Hybrid
Experience Level
- Director
- Senior Leader
Salary/Compensations
- £140,000 - £165,000
Benefits
- Equity
- Relocation assistance to the UK
- Visa sponsorship
- Flexible working hours
- Trust-based work culture
- £1,000 annual learning budget
- Full remote setup support
About the Company
- We are on a mission to make money work for everyone, moving away from traditional banking complexities.
- Our product offering has significantly grown over 10 years, including personal and business accounts, joint accounts, accounts for 16-17 year olds, a kids account, credit cards, savings, investments, and pensions.
- We are known for our hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service.
- Our focus is on solving problems and changing lives through our products.
- We are entering a new phase of growth and seeking design leaders to shape the future of Monzo and banking.
Equal Opportunity
- All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
- We are committed to fostering an inclusive environment for all people to do their best work.