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About the Role
As a UX Designer, you will help define, design, and deliver frictionless, useful experiences that help members manage their money and look after what matters in life. You will work collaboratively in multi-disciplinary delivery teams and with other Nationwide departments to create impactful experiences and services. This role is within the Digital Product and Design team, focusing on exceptional digital journeys and services.
Responsibilities
- Take day-to-day responsibility for UX design activities, including hands-on creation of deliverables through all stages of the project.
- Conduct research, ideation, and gather customer needs and requirements.
- Create user journeys, prototypes (from sketches to high fidelity), user interfaces, and interaction designs.
- Ensure all deliverables meet or exceed department quality standards and support regulatory and compliance obligations.
- Identify opportunities and shape solutions using UX design skills to create engaging experiences and services.
- Attend and contribute to workshops and interviews with members, colleagues, stakeholders, and subject matter experts.
- Present work to peers and internal audiences.
- Collaborate closely with senior designers and design specialists, using feedback and critique to improve design outcomes.
Requirements
- Experience designing and delivering digital journeys in product teams, ideally across mobile app, internet bank, or other customer-facing digital platforms.
- Ability to translate business objectives, customer needs, and technical constraints into effective, engaging, and accessible customer-focused designs.
- Experience documenting experiences through design workshops, personas, information architecture, sketches, wireframes, prototypes, usability test reports, or other appropriate deliverables.
- Good working knowledge of industry-standard design tools and methods, such as Figma, FigJam, Miro, user testing, and design thinking.
- Awareness of multi-platform, responsive, or adaptive interfaces and design systems.
- Good communication and stakeholder management skills.
- Ability to collaborate confidently in multidisciplinary environments.
- Pragmatic, analytical approach to balancing customer, business, regulatory, and technical needs while managing multiple deliverables.
- Comfortable using storytelling, critique, and presenting to explain thinking, listen to feedback, and improve outcomes.
- Demonstrate customer-first behaviors: Feel what customers feel, Say it straight, Push for better, Get it done.
Skills
- UX design
- Figma
- FigJam
- Miro
- User testing
- Design thinking
- Prototyping
- Interaction design
- Information architecture
- Communication
- Stakeholder management
- Storytelling
- Critique
- Presentation
Location
- London
Work Type
- Hybrid working
- Fixed Term Contract
Benefits
- 25 days holiday, pro rata
- Private medical insurance
- Highly competitive pension
- Access to an annual performance-related bonus
- Training and development
- Salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
About the Company
- Banking – but fairer, more rewarding, and for the good of society.
- As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us.
- We challenge the financial sector status quo.
- We don’t see customers as the engine of our own profit.
- We share our profits with them and put their needs first.
- Always there when they need us.
- Supporting them and their lives.
- At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
- As a community, we want our working lives to count.
- As a team, we celebrate what we achieve.
- As a standard-setter, we work for the good of customers, communities, and broader society.
- We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
Equal Opportunity
- We’re a Disability Confident Level 3 Leader, the highest level.
- We’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion.
- Whatever your needs, we’re here to support you.
- If you need any additional support throughout your application journey, email our team at Recruitment Support.