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About the Role

Support the continued development of Oracle HCM and connected HR systems, working closely with HR Operations, Payroll, HR Business Partners, and IT to improve the quality, usability, and effectiveness of people systems. This role offers genuine breadth, from resolving system configuration issues to supporting onboarding journeys, producing HR reporting, or developing operating procedures.

Responsibilities

Provide functional support for Oracle HCM and related HR technology, investigating user queries, system issues and process failures.
Support HR system changes from initial requirements through testing, implementation, user communications and post-implementation review.
Partner with technical teams to help configure and improve HR processes, including employee and manager self-service, workflows, absence and leave processes, benefits and approvals.
Review HR system data for accuracy, completeness and consistency; identify root causes of issues and help implement sustainable controls and improvements.
Create and maintain recurring and ad hoc HR reports, data extracts and dashboards for HR, Payroll, Finance, leadership and regulatory reporting.
Support data gathering and validation for key workforce reporting, including diversity-related analysis, while maintaining appropriate confidentiality and data governance.
Work with Payroll and HR Shared Services to understand the downstream impact of system changes and ensure effective data reconciliation and hand-offs.
Help design, document and improve employee lifecycle processes, including onboarding, benefits enrolment, leave and family-related processes, organisational changes and employee records.
Develop practical process documentation, standard operating procedures, user guidance and knowledge materials that enable consistent, high-quality HR service delivery.
Support employee and manager communications relating to HR systems, benefits and new processes, ensuring information is accurate, clear and easy to use.
Coordinate with external providers and internal technical teams to track incidents, enhancements, access issues, system configuration and service improvements.
Work across legal entities and countries, identifying where HR processes need local variation while maintaining appropriate global consistency.
Bring a continuous-improvement mindset: challenge manual workarounds, identify recurring themes and recommend practical, scalable solutions.

Requirements

Experience in an HR systems, HRIS, HR data, people operations or HR shared-services role.
Experience using and supporting an enterprise HR system; Oracle HCM experience is preferred.
Strong understanding of core HR processes, including employee lifecycle administration, onboarding, benefits, absence or leave and organisational data.
Experience investigating system or data issues and working with technical teams, providers or internal stakeholders to resolve them.
Strong Excel and data-analysis skills, including reviewing large datasets, reconciling information and identifying exceptions or trends.
Experience producing HR reports, management information, data extracts or dashboards.
Experience supporting process mapping, process documentation, SOP development or employee/manager guidance.
Strong written communication skills, with the ability to turn technical or policy information into clear, practical content.
Excellent attention to detail, sound judgement and a strong commitment to confidential handling of employee information.
A collaborative style and confidence working with a broad range of stakeholders, including HR, Payroll, Finance, IT, senior leaders and external suppliers.
Oracle HCM experience across Core HR, Benefits, Absence, Journeys, Helpdesk, reporting, security or workflow.
Experience supporting system configuration, release management, user acceptance testing or regression testing.
Knowledge of HR and payroll interfaces, data reconciliation and system controls.
Experience with Power BI, Power Automate, Power Apps, SharePoint, Jira or case-management technology.
Knowledge of GDPR, HR data governance, data quality controls and audit requirements.
Experience supporting a multi-entity, multi-country or matrix organisation.
Experience designing onboarding journeys, benefits communications or employee-facing HR content.

Skills

Oracle HCM
HR systems
HRIS
HR data
People operations
HR shared-services
Core HR processes
Employee lifecycle administration
Onboarding
Benefits
Absence
Leave
Organisational data
System issue investigation
Data issue investigation
Technical team collaboration
Provider collaboration
Stakeholder collaboration
Excel
Data analysis
Data reconciliation
Trend identification
HR reporting
Management information
Data extracts
Dashboards
Process mapping
Process documentation
SOP development
User guidance
Written communication
Attention to detail
Judgement
Confidentiality
Collaboration
Power BI
Power Automate
Power Apps
SharePoint
Jira
Case-management technology
GDPR
HR data governance
Data quality controls
Audit requirements
Multi-entity support
Multi-country support
Matrix organisation support
Onboarding journey design
Benefits communication design
Employee-facing HR content design
System configuration
Release management
User acceptance testing
Regression testing
HR interfaces
Payroll interfaces