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About the Role
We are looking for a Quality Assurance & Delivery Agent to join our Berlin-based team. This role involves ensuring the quality of music releases, managing administrative tasks, and contributing to process improvements.
Responsibilities
- Checking metadata, audio quality, and artwork quality of music releases in the iMusician Admin platform, adhering to different platforms' style guides.
- Verifying additional products like release features or Content ID and performing associated administrative tasks.
- Specializing within the team (e.g., urgent cases, helpdesk, supporting Team Lead, internal knowledge management, features).
- Managing individual performance goals and reporting, along with specialization duties.
- Developing advanced competency in shop guidelines and internal processes.
- Assisting the Team Lead and wider iMusician teams in identifying issues, proposing solutions, and improving Quality Assurance & Delivery processes.
- Supporting the Team Lead in executing Quality Assurance & Delivery improvement initiatives.
Requirements
- Based in Berlin with the ability to work on-site and hybrid as required.
- Experience in the music industry (digital distribution, label operations, or DSP standards).
- Possesses a technical and analytical mindset, comfortable with digital platforms and tools.
- Able to analyze problems, identify root causes, and propose practical solutions efficiently.
- Strong attention to detail and ability to maintain high quality standards under time pressure.
- Organized and proactive, with strong time-management and prioritization skills.
- Excellent verbal and written communication skills, capable of collaborating with internal teams, artists, and labels, and providing clear feedback or instructions.
- Fluency in English is required.
- Eagerness to learn and continuously improve technical and product knowledge.
Skills
- Quality Assurance
- Delivery Management
- Metadata Checking
- Audio Quality Assessment
- Artwork Quality Assessment
- Platform Style Guides
- Digital Distribution
- Label Operations
- DSP Standards
- Problem Analysis
- Root Cause Analysis
- Time Management
- Prioritization
- Communication (Verbal and Written)
- Collaboration
- Feedback Provision
- Process Improvement
Location
- Berlin
- On-site
- Hybrid
Work Type
- Full-time
- On-site
- Hybrid
Experience Level
- Experience in the music industry
Benefits
- Flexible hours
- Remote work
- Option to work abroad for up to two months a year
- Unpaid leave on top of regular holidays
- Regular Team events, lunches, and after-work beers in Berlin
- High level of autonomy
- Coaching approach from management
- Regular feedback
- Opportunities for career growth
About the Company
- iMusician was founded with a rebellious spirit and a vision to change the tune of the music industry, opening doors for independent artists and labels.
- We are a diverse, international team of DIY musicians, label owners, and industry professionals.
- Our goal is to empower DIY musicians to take control of their careers and thrive.
- We distribute music from independent artists and labels to hundreds of music platforms like Spotify, Apple Music, Amazon, Deezer or Beatport.
- We believe music should be more than just a passion project and that musicians deserve to be paid.
- We are fighting to ensure equal access to the marketplace, helping artists manage, sell, protect, and monetize their music.
- Berlin is our main hub, with a second office in Zurich.
- Remote work is at the heart of our culture, with many employees spread across the globe.
- We embrace remote work but also value in-person connection through team events and office days.
Equal Opportunity
- We are committed to providing equal opportunities for all and fostering an inclusive, diverse workplace.
- We celebrate diversity in all its forms and believe that different perspectives enrich our community.
- We encourage applications from individuals of all backgrounds, regardless of age, ethnicity, national origin, race, religion, gender, sexual orientation, gender identity or expression, marital status, disability, or any other characteristic protected by law.
- We welcome applications from candidates who share the same core values and passion for iMusician’s mission.