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About the Role
We are a leading, fast-growing company in the energy efficiency sector, focused on making homes carbon-free. With over €40 million in funding, we are implementing energetic renovations for millions of homeowners with tailored solutions and a comprehensive product portfolio, building the infrastructure for climate-neutral living.
Responsibilities
- Full customer support after contract signing, from onboarding to installation acceptance.
- Serve as the primary point of contact for customers, guiding them through the installation and subsidy process.
- Coordinate appointments and workflows with trade partners, ensuring commitments are met.
- Manage subsidy applications (BAFA/KfW) with the subsidy service, ensuring timely and complete documentation.
- Proactively identify and communicate risks and delays internally and externally.
- Maintain customer data, project status, and communication in CRM and ERP systems.
- Provide structured customer feedback to the team and actively contribute to process improvements.
Requirements
- Experience in customer management, customer success, or project coordination, preferably in B2C with complex products or long project durations.
- Clear, empathetic, and reliable communication skills, even when projects face challenges.
- Independent and structured work approach, capable of managing multiple parallel projects.
- Interest in energy efficiency, heat pumps, and solar systems; technical depth is not required but a basic understanding is beneficial.
- Proficiency with digital tools and quick learning of new systems; CRM and ERP experience is a plus.
- Fluent German (written and spoken); English skills are welcome.
- Hands-on mentality; proactive problem-solving.
Skills
- Customer Management
- Customer Success
- Project Coordination
- B2C Communication
- CRM Tools
- ERP Systems
- Digital Tools
Location
- Berlin, Germany
Work Type
- Full-time
- Onsite
Experience Level
- Professional
Salary/Compensations
- Competitive compensation
Benefits
- Part of a fast-growing Climate Tech startup in Europe, funded by renowned VCs.
- Attractive and competitive compensation.
- Work with top talent in a dynamic environment.
- Unlimited learning and diverse development opportunities.
- Office located directly on the Spree river.
- Individual benefits: Learning budget, Urban Sports Club membership, public transport ticket, or childcare subsidy.
- Company pension plan for a secure future.
- Numerous team events.
About the Company
- FIXING THE PLANET BY MAKING HOMES CARBON-FREE!
- With over €40 million in funding, we are working on the biggest lever in European climate protection – the building stock of private homeowners.
- We implement energetic renovations holistically with our large product portfolio and tailored solutions for millions of homeowners.
- As a fast-growing, market-leading company in energy efficiency consulting, we are building the infrastructure for climate-neutral living.