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About the Role

This role provides customer-facing technical support for Microchip devices, development tools, and embedded solutions in Japan, helping customers and distributors resolve technical issues and adopt Microchip solutions effectively. The candidate will use strong technical knowledge and excellent communication skills to remove customer technical barriers, provide timely solutions, and deliver feedback to internal silicon applications and development tools teams. Working closely with regional and global teams, the CAE also supports export control documentation, technical documentation review, customer training, university programs, and local website technical content to strengthen customer engagement and product adoption.

Responsibilities

Provide technical support for Microchip products and development tools through phone, email, website Q&A, Salesforce cases, direct visits, and customer issue follow-up.
Clarify device and tool operation, remove technical barriers, identify product or tool issues, and provide feedback to silicon applications and development tools teams.
Support end customers and distributors in preparing official export control documentation and interpreting related regulatory terms in Japanese.
Review translated technical materials, including datasheets, brochures, application notes, news, advertisements, and banners, to ensure technical accuracy and quality.
Assist Engineers in supporting customers and delivering online/offline technical training through the Regional Training Center, Technical Workshops, Microchip University, Korea MASTERs, and hands-on sessions for customers, distributor engineers, and design houses. This includes developing training materials and continuously building technical skills.
Build relationships with universities, deliver technical lectures and seminars, support Microchip scholarship and design contest activities, and help establish PIC training environments.
Manage technical databases and Q&A content on the local website, upload technical materials, create reference application notes, and report customer activity status.

Requirements

Knowledge of microcontroller-based or ASIC-based system development or design, particularly for connectivity applications such as Ethernet, Wi-Fi, USB, and Bluetooth.
Working knowledge of hardware and firmware for electrical and electronic application systems.
Experience in circuit design with FPGA is highly preferred.
Good C programming skills.
Ability to read and understand English technical documentation.
Native-level Japanese communication skills.
Fluent in Japanese and strong English skills (TOEIC 800 or higher).
Relevant experience in customer technical support, applications engineering, embedded systems, or electronic system design.
Experience supporting customers, distributors, or field teams in resolving technical issues is preferred.
Ability to communicate effectively with local customers and global engineering teams.
Strong customer-facing, problem-solving, and technical presentation skills.
Willingness to travel as required to support customers, projects, and business objectives.
Experience reviewing translated technical materials for accuracy, quality, and local customer readability.
Experience supporting marketing communication materials, technical news, advertisements, or website content is preferred.
Experience developing training materials and delivering technical workshops, seminars, or hands-on product demonstrations.
Experience supporting university programs, technical lectures, scholarships, or student design contests is preferred.
Experience collaborating with regional, global, or overseas engineering teams.
Strong English technical writing and communication skills.
Systematically solves problems and hypothesizes possible client pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex client challenges.
Tailor communication to the client’s needs with authority; effectively delivers presentations and has strong verbal and written communication skills.
Goes out of his or her way to complete a task and has relentless drive to achieve results; is independent and self-directed and takes initiative.

Skills

Microcontroller-based system development
ASIC-based system development
Connectivity applications (Ethernet, Wi-Fi, USB, Bluetooth)
Hardware and firmware for electrical and electronic application systems
Circuit design with FPGA
C programming
Technical documentation review
Customer support
Applications engineering
Embedded systems
Electronic system design
Technical presentation
Strategic/Critical Thinking
Communication
Ownership

Location

Japan

Work Type

Full-time

Experience Level

Senior

Education Level

Bachelor's degree in Electrical Engineering, Electronic Engineering, or a related engineering discipline
Master's / PhD degree preferred

Benefits

Company perks

About the Company

Microchip Technology Inc. is a 17,000-member global organization that designs technology powering the world.
The company fosters an atmosphere of trust, empowerment, respect, diversity, and communication.
Microchip offers opportunities for growth and stability with an incredible array of products and solutions and unlimited career potential.
Nationally-recognized Leadership Passage Programs support career growth, enrolling over a thousand people annually.
The company is committed to employee development, values-based decision making, and a strong sense of community, driven by its Vision, Mission, and 11 Guiding Values (Aggregate System).
Microchip has won countless awards for diversity and workplace excellence.
The company is built by dedicated team players who challenge the status quo and has achieved record revenue and over 30 years of quarterly profitability.

Equal Opportunity

Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.