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About the Role
Space NK is the go-to destination for beauty discovery, curating innovative brands for a worldwide audience. The Store Manager's primary role is to maximize sales and profitability while developing and retaining a high-performing team, ensuring a 'customer first' experience.
Responsibilities
- Coach the team to ensure a 'customer first' experience is delivered consistently.
- Ensure consistent product training and knowledge to provide unbiased customer advice.
- Exceed sales targets and deliver LFL growth along with ATV, AUS, and conversion.
- Exceed the company acquisition target for N.dulge.
- Manage payroll spend within budget through effective scheduling and people planning.
- Manage stock file accuracy, adhering to all stock handling policies to ensure stock accuracy and minimize stock loss.
- Ensure team awareness of sales targets, ATV, AUS, and conversion targets on a daily, weekly, and monthly basis, focusing on their achievement.
- Communicate clearly and concisely with all internal and external business partners to drive business opportunities.
- Actively identify innovative opportunities to maximize the business.
- Confidently analyze all available business reports to review weekly, monthly, and yearly performance.
- Create an inclusive, welcoming, and approachable environment for employees to thrive in.
- Coach and develop the team to achieve their full potential.
- Understand and adhere to all Company policies and procedures.
Requirements
- Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate a team.
- Able to understand and analyze commercial reports to drive business opportunities.
- Able to identify key performance behaviors and competencies within a team.
- Able to build strong working relationships with support office departments.
- Strong prioritizing and organizational skills.
- Leads by example.
- Values honesty and integrity in working relationships.
- Flexible to meet rapidly changing priorities and deadlines.
- Able to delegate tasks and follow up effectively to ensure completion.
- All applicants must have the right to live and work in the UK.
Skills
- Leadership
- Coaching
- Sales analysis
- Commercial acumen
- Team motivation
- Relationship building
- Prioritization
- Organization
- Delegation
- Communication
Location
- UK
Work Type
- Full-time
Experience Level
- Store Management experience
Benefits
- Information about benefits available on the company website.
About the Company
- Space NK is the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands.
- We are the go-to destination for worldwide beauty discovery.
- We have built a flourishing community through our neighbourhood stores, online presence, and loyalty scheme.
- The customer is at the heart of everything we do.
Equal Opportunity
- Space NK are an equal opportunities employer.
- Information about Diversity, Inclusion and Belonging pledges available on the company website.