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About the Role
This role involves reviewing customer accounts for identity verification, sanctions, disputes, chargebacks, abuse, and fraud. You will make independent and informed recommendations for resolving consumer and merchant issues while maintaining efficiency.
Responsibilities
- Assist customers and help them with their queries regarding accounts
- Document findings in the manual and automated process case management system
- Skilled and fluid switching in multiple workflows, queues and programs
- Meet/Exceed performance expectations
- Ability to make independent and proficient decisions
- Strong understanding of risk operations policies and procedures
Requirements
- 2 years of relevant work experience
- Fluency in Japanese language required
- Business level English capability preferred
- Experience in payment industries preferred
Skills
- Identity verification
- Sanctions
- Disputes
- Chargebacks
- Abuse and fraud detection
- Decision making
- Customer service
- Documentation
- Workflow management
Location
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- 2 years of relevant work experience
Benefits
- Comprehensive, choice-based programs to support physical, emotional, and financial wellbeing
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support for mental health
About the Company
- PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure.
- We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
- Our beliefs are the foundation for how we conduct business every day, guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
- Paidy is Japan's pioneer and leading BNPL service company, acquired by PayPal in 2021, benefiting from PayPal's backing and global reach.
Equal Opportunity
- PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
- PayPal will provide reasonable accommodations for qualified individuals with disabilities.