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About the Role

This position is responsible for service coordination, including training, resources, and outreach related to community programs. The role involves significant field work, connecting individuals experiencing homelessness to shelter, housing, and health resources, and providing light-touch case management. It requires building relationships, coordinating with system partners, transporting clients, and documenting interactions.

Responsibilities

Leads initiatives related to community services and outreach.
Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
Arranges for staff development and training opportunities related to the services.
Assists in the development of short- and long-range plans.
Assists in the formulation of City policies and operating procedures.
Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
Reviews legislation, regulations, and policies to determine impact.
May provide leadership, work assignments, evaluation, training, and guidance to others.
Transports clients to appointments.
Distributes essential supplies.
Documents interactions.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Graduation with a bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
Experience may substitute for education up to four (4) years.

Skills

Knowledge of Local, State, and Federal resources and categorical programs.
Knowledge of community resources available and how to use them effectively.
Knowledge of research techniques.
Knowledge of laws and regulations pertaining to grants and contracts administration.
Knowledge of grants and contract administration and principals.
Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Ability to work with frequent interruptions and changes in priorities.
Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and effective communication and working relationships with City employees and the public.
Fluent in English/Spanish (preferred).
Previous experience working with the unhoused population or performing outreach (preferred).
Previous experience with HMIS (Homeless Management Information System) and/or similar software and coordinating entry process/housing assessment (preferred).
Lived experience or peer support certification (preferred).

Location

505 Barton Springs Road, Austin, TX 78704

Work Type

Full-time
Some evening, weekend and holiday work may be required.

Experience Level

Two (2) years of experience in a field related to the job.
Experience may substitute for education up to four (4) years.

Education Level

Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work.

Salary/Compensations

$60,030.00 to $77,847.00 annually

Benefits

Low-cost medical, dental, vision.
Paid leave time.
Highly competitive retirement plan.
Training opportunities.

About the Company

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately.
HSO’s vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive.
HSO is a trusted system leader, working collaboratively to ensure an efficient, accessible, and effective homelessness response.
HSO makes investments that resolve individual experiences of homelessness and result in meaningful system changes and ensures that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing.
Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact.
HSO pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being.
The Street and Community Outreach (SCO) Team is part of the City of Austin's Homeless Strategies and Operations (HSO) division.
The team connects unhoused residents to stabilizing systems of care and provides resources to meet basic needs through relationship-building, service coordination, and direct service delivery.
SCO serves as a critical front door to Austin's broader Homeless Response System.
The goal is to make homelessness rare, brief, and nonrecurring.
SCO operates three geographic teams covering North, Central, and South Austin, and provides services across four areas: supplies distribution, direct service provision, service coordination and referrals, and pathways to stability.
The team also plays an integral role in the City's Homeless Encampment Management efforts, ensuring that individuals at encampment sites are offered services before any enforcement activity.
The team is guided by three core values: Trust, Person-Centered, and Well-Being.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.