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About the Role
The Core Agent & PBX Operator serves as the central communication point between guests and hotel departments, ensuring all guest inquiries and requests are handled professionally, efficiently, and in accordance with Four Seasons service standards.
Responsibilities
- Serve as the primary point of contact for guest calls, reservations, dining orders, emails, and service requests.
- Operate and manage the hotel switchboard and communication systems efficiently.
- Deliver exceptional guest service through professional and timely communication.
- Assist guests by providing accurate hotel information and resolving inquiries or concerns.
- Monitor and respond to emergency and safety situations following hotel procedures.
- Manage wake-up calls, guest messages, and facsimile requests.
- Support restaurant reservations and In-Room Dining order-taking when needed.
- Build strong guest relationships and proactively address service recovery opportunities.
- Identify upselling opportunities for rooms, dining, spa, and other hotel services.
Requirements
- Collaborate effectively with hotel departments to ensure seamless operations.
- Maintain guest preference records and share relevant information with service teams.
- Adhere to Four Seasons policies, service standards, and confidentiality requirements.
- Utilize hotel systems such as Opera, HotSOS, and other operational platforms.
- Demonstrate strong communication, multitasking, and problem-solving skills.
- Support departmental objectives through teamwork, flexibility, and a guest-focused approach.
- Must possess legal work authorization for Japan.
- Must be fluent in English and Japanese business communication.
Skills
- Communication skills
- Multitasking skills
- Problem-solving skills
Location
- Tokyo, Japan
Work Type
- Full-time
Salary/Compensations
- Competitive Salary, wages
Benefits
- Comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- 50% F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
- Complimentary Employee Meals
- Social insurance
- Define contribution benefit
- Yearly health checks up
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
- Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
- Four Seasons' purpose is to create lasting impressions through genuine connections with people and the world.
- The Four Seasons Hotel Tokyo at Marunouchi is a newly renovated hotel in the vibrant Marunouchi district, offering intimacy with only 57 rooms and suites.
- The hotel is reimagined as a contemporary manor, combining elegant design with a warm, residential feel.
- It offers highly personalized service, bespoke experiences, and tailored itineraries.
- Dining options include the award-winning French restaurant SÉZANNE and the all-day bistro Maison Marunouchi.