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About the Role
Serves as the primary point of contact for daily communications with clients, managing correspondence and ensuring client satisfaction. Develops a deep understanding of client businesses through research and analysis. Supports account management tasks, including billing, scheduling, and acting as a liaison between internal teams and clients. Addresses client concerns, escalating issues as needed, and collects feedback to ensure client retention. Builds relationships with client counterparts and maintains knowledge of company services and market trends.
Responsibilities
- Serve as first point of contact for day-to-day communication with numerous and/or complex accounts.
- Follow up on correspondences and manage/maintain communications.
- Develop and communicate an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps.
- Manage day-to-day aspects for designated accounts and conduct ensuing account management tasks.
- Complete billing transactional work.
- Generate and coordinate calendars and timelines.
- Liaise between internal senior professionals and business accounts.
- Represent the business to ensure satisfaction and compliance.
- Manage account concerns or issues encountered and address small and complex problems in a timely manner.
- Apply judgment as to when and what to escalate up to senior colleagues.
- Collect insights and information on relationship satisfaction and report results to senior colleagues.
- Offer context and suggestions to best ensure account satisfaction and retention.
- Build relationships with professional counterparts at client organizations.
- Maintain fluency in the Company's various service offerings and market trends to enrich work performed and develop sales capabilities.
Requirements
- Ability to manage day-to-day aspects for designated accounts.
- Ability to conduct client research and analyze industry issues.
- Ability to address account concerns and problems.
- Ability to collect insights and report results.
- Ability to build relationships with professional counterparts at client organizations.
- Fluency in the Company's various service offerings and market trends.
Skills
- Communication
- Client Relationship Management
- Research and Analysis
- Problem-Solving
- Time Management
- Sales Capabilities
Location
- Remote
- Office-based
Work Type
- Hybrid
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- Marsh has annual revenue of over $27 billion and more than 95,000 colleagues.
- Marsh helps build the confidence to thrive through the power of perspective.
- For more information, visit marsh.com, or follow us on LinkedIn and X.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.