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About the Role
The Guest Services Officer welcomes guests, ensuring an exceptional experience during check-in, stay, and departure. This role focuses on achieving the highest guest satisfaction by responding to requests, assessing needs, offering recommendations, and adhering to Four Seasons service standards. The position is within the Rooms Division Department, reporting to the Front Desk Manager.
Responsibilities
- Provide exceptional customer service to all guests, assisting with check-in, check-out, inquiries and special requests.
- Perform various administrative duties such as processing reservations, handling phone calls, and maintaining accurate records.
- Address any guests’ enquiries effectively and professionally.
Requirements
- Exceptional communication skills and a natural gift for engaging conversation.
- Dedication to creating unforgettable guest experiences.
- Ability to thrive in fast-paced environments, whilst maintaining attention to detail and accuracy.
- Adept time management skills ensure seamless operations.
- Previous experience in a front desk or guest service role, with a strong understanding of hotel operations and customer service principles.
- Excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests and colleagues.
- The ability to work a rotating roster including the weekend, evening and the occasional overnight availability.
Skills
- Communication skills
- Guest service
- Administrative duties
- Time management
- Customer service principles
- Verbal communication
- Written communication
- OPERA system proficiency (advantageous)
Location
- Sydney
Work Type
- Full-Time
Experience Level
- Previous experience in a front desk or guest service role
Benefits
- Competitive wages
- Comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniform
- Complimentary Employee Meals
About the Company
- Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect. The team creates exceptional guest experiences through a commitment to luxury with genuine heart, supported by a world-class employee experience and company culture.
- Four Seasons believes in recognizing familiar faces and welcoming new ones, treating everyone with respect. The purpose is to create lasting impressions through meaningful connections with people and the world.
- Four Seasons is synonymous with unparalleled luxury, defined by a meaningful sense of belonging, a focus on how people want to be treated, and grounded in genuine care, humanity, and generosity.
- Four Seasons Hotel Sydney is located at the epicentre of the historic Rocks district, with views of the Harbour and CBD. It offers chic rooms, an award-winning restaurant, and a street-front bar.