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About the Role

This position performs professional level work involving research and analysis of routine/semi-routine administrative and operational support duties in project management, quality management, performance measurement, change management, and business process improvement. Provides support to senior process consultants, auditors, and team leaders.

Responsibilities

Assists in planning, executing, and closing projects in various operational and/or administrative situations.
Develops and maintains databases to support data analysis and research findings for business projects.
Assists in preparing recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
Writes reports summarizing findings, data collection techniques, and implementation options.
Establishes project schedules using project planning software/tools, updates, and maintains project status reports.
Communicates project/process status.
Conducts research, analyzes trends, determines data accuracy and relevancy, and uses sound judgment to evaluate alternatives.
Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
Maintains positive working relationships with managers, supervisors, employees, and other stakeholders to gain cooperation and support.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
Experience may be substituted for education up to a maximum of four (4) years.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Ability to quickly recognize and analyze irregular data and situations.
Ability to work independently and with teams.

Skills

Knowledge of business strategies, objectives, planning, development, and management processes and process improvement.
Knowledge of research methodologies, cost/benefit analysis, statistics, and financial modeling.
Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
Knowledge of performance measures, quality improvement programs, and project management methods.
Skill in oral and written communication using a variety of formats including print, electronic, presentations, and telephonic.
Skill in using computers and related software applications.
Skill in data analysis and problem-solving.
Ability to multi-task and organize processes, various versions of documents, and calendars.
Experience in organizing, reviewing, and responding to files of all types for quality and consistency.
Experience in business writing and/or editing formal letters, memos, PowerPoints, Excel documents, reports, and maintaining and creating calendars.
Ability and desire to work collaboratively in a team environment and make decisions within the scope of the position and training.
Advanced proficient experience in Microsoft Office Programs including Word, Excel, PowerPoint, and Outlook.
Experience and ability to oversee document management system.
Experience following a records retention schedule.

Location

Austin City Hall, 301 W. 2nd Street, Austin 78701

Work Type

Hybrid Work Environment
Telework up to three days a week, subject to supervisor approval

Experience Level

One (1) year experience related to the job
Experience may be substituted for education up to a maximum of four (4) years

Education Level

Bachelor’s degree from an accredited college or university with major coursework in a field related to the job

Salary/Compensations

$62,280.00 - $77,850.00 annually

Benefits

Medical
Paid leave time
Great retirement plan
Training opportunities
Wellness programs
On-site fitness centers
Mental health support

About the Company

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
The Austin City Attorney’s Office Law Department is divided into different divisions and this position interacts with all divisions and staff within the department.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.