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About the Role
As the Premium Guest Executive - Interstate, you will implement marketing initiatives to retain and grow The Star’s Interstate VIP segment. Your passion for excellent guest service and ability to develop relationships will enable you to exceed expectations, promoting guest engagement and increasing visitation to The Star Sydney and QLD properties. You will support the Vice President Premium Guest in developing and implementing business plans and identifying new marketing opportunities.
Responsibilities
- Managing a dedicated Hosting List of Interstate Gold, Platinum & Diamond members
- Meeting individual KPIs regarding sales budget targets and the activation of hosted members
- Maintaining and developing strong interpersonal relationships across our properties
- Representing The Star at hosted events and promotions both on and off site
- Managing member accommodation and restaurant reservations requests and interdivisional travel bookings and RSVPs to events and promotions across our properties
Requirements
- Prior 2+ years Gaming / VIP Host experience
- Previous Sales / Guest Service experience in a fast-paced environment
- Strong commercial understanding and proven ability to develop relationships
- Strong computer, written and verbal communication skills
- Ability to work in a 24/7 environment
- Customer focused and passionate about providing excellent guest experiences
- Empathetic with well-developed active listening skills to develop rapport and overcome obstacles
- Eligibility checks are required as part of the recruitment process and ongoing employment
Skills
- Sales
- Guest Service
- Relationship Development
- Computer Skills
- Written Communication
- Verbal Communication
- Active Listening
Location
- Sydney
Work Type
- Full-time
Experience Level
- 2+ years
About the Company
- The Star Sydney has been a local landmark for three decades, deeply ingrained in Pyrmont and Darling Harbour.
- Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
- The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
- With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.