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About the Role
Join a customer-centric culture focused on HR service excellence, continuous improvement, and technology optimization within a growing people operations team. This role offers a unique opportunity to gain a comprehensive understanding of a global HR organization, providing a solid foundation for career growth in HR.
Responsibilities
- Process and support employee lifecycle transactions, including documentation and system approvals and updates.
- Manage and resolve ServiceNow HR service tickets as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
- Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
- Coordinate and administer HR employee-related tasks.
- Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
- Support audit processes by gathering documentation and ensuring adherence to compliance standards.
- Identify opportunities to streamline and optimize HR processes and best practice improvements.
- Participate in HR system testing.
Requirements
- University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience).
- 1-3 years of Human Resources administration or HR shared services experience.
- Basic analytical skills and knowledge of HR and Organisational policies, procedures and processes.
- Great customer service and communication skills with exceptional attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proactive mindset with a focus on continuous improvement and operational excellence.
- Experience in HR administration or operations.
- Business-level proficiency in both Japanese and English is required.
Skills
- Customer service
- Communication
- Attention to detail
- Analytical skills
- HR administration
- HR shared services
- HR system testing
- Continuous improvement
- Operational excellence
Location
- Global
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- University Degree in HR Administration, Business Administration or a related discipline
About the Company
- A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries.
- UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
- The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission.
- We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
- Our science is your advantage.
- Advancing our mission of working for a safer world starts with our people.
- We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future.
- Whether it’s hiring top talent, empowering our people to learn new skills or providing critical hands-on support, we are always finding new ways to deliver a better employee experience.
- We’re looking for people to share their ideas and help us create a diverse, engaged culture that’s united by a passion for safety and sustainability.
- Join our team, shape our culture and support our global community of experts.