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About the Role
This position is part of the Hilton Accounting & Finance Services (HAFS) Center of Excellence (CoE) Order to Cash (OTC) team for Australia, dedicated to delivering timely and accurate accounting, financial reporting, and analysis. The role involves managing end-to-end collections, collaborating with the Shared Service Center (SSC), and performing other OTC duties as assigned for hotels from a central location. A key aspect of HAFS services is the proper utilization of technology solutions. This position also serves as a backup for colleagues in the HAFS COE office.
Responsibilities
- Manage end-to-end collections efforts.
- Work closely with the Shared Service Center (SSC).
- Perform Order to Cash (OTC) duties as assigned.
- Manage the utilization of various technology solutions.
- Serve as a backup for fellow colleagues in the HAFS COE office.
- Maintain excellent knowledge of Accounts Receivable and Credit tasks and Hilton Worldwide Global Policy Initiatives (GPIs).
- Support adherence to Hilton Worldwide and hotel policies, rules, and regulations.
- Follow up closely on outstanding accounts/balances with relevant debtors for all hotels.
- Monitor and identify payments allocation accurately in OnQ.
- Send monthly statements to all debtors.
- Email and call debtors to follow up on outstanding accounts/invoices.
- Check and monitor payment allocations completed by the SSC team.
- Provide customer service relating to collection issues.
- Process customer refunds.
- Review accounts adjustments.
- Resolve discrepancies and short payments.
- Ensure timely and accurate completion of key tasks impacting collections with the SSC team.
- Address customer service issues requiring action or follow-up by SSC.
- Perform required daily checks.
- Review necessary reports and ensure proper routing for approval.
- Participate in month-end activities to support hotels in timely delivery of credit and OTC reporting.
- Perform monthly balance sheet reconciliation.
- Coordinate and conduct monthly Credit meetings for all hotels.
- Ensure minutes are documented for Credit meetings.
- Complete all required training, including mandatory OnQ courses.
- Comply with and assist with internal and external audit requests and requirements.
- Explain procedures to front office and food & beverage team members.
- Train incoming team members.
- Prepare and submit monthly KPI statistics by hotel to the Finance Manager.
- Provide timely and responsive service to internal and external customers.
- Attend to administrative tasks required for the proper functioning of DocMatrix.
- Coordinate with vendors for system issues.
- Actively participate in departmental communication meetings and nominated training sessions.
- Take responsibility for personal development.
- Be flexible in relation to shifts and available to work all shifts as required.
- Relieve and/or assist fellow team members when they are on leave or require assistance.
- Perform any reasonable tasks or ad-hoc requests from a supervisor or manager.
- Work in a safe and healthy manner.
- Encourage safe behavior of peers.
- Take reasonable care for the health and safety of self and others at Hilton Sydney.
- Keep work area safe, clean, and tidy.
- Accept and abide by the intent and instruction of the WHS policy.
- Participate in WHS consultative meetings, emergency response rehearsals, and reviews.
- Immediately report all hazards that may cause injury, ill health, or damage to their direct supervisor.
- Actively participate in programs to eliminate or control hazards.
- Immediately report all incidents, no matter how small, to their direct supervisor.
- Undertake all training in safe work practices and system requirements.
- Participate and cooperate in the rehabilitation and return to work program if injured.
- Wear and maintain all personal protective equipment (PPE) as required.
- Cooperate with Hilton Sydney regarding health, safety, and welfare at work requirements.
Requirements
- Excellent knowledge of all Accounts Receivable and Credit tasks.
- Excellent knowledge of Hilton Worldwide Global Policy Initiatives (GPIs).
- Ability to support adherence to Hilton Worldwide and hotel policies, rules, and regulations.
- Ability to follow up closely on outstanding accounts/balances with relevant debtors.
- Ability to monitor and identify payments allocation accurately in OnQ.
- Ability to provide customer service relating to collection issues.
- Ability to work closely with the SSC team.
- Ability to perform required daily checks.
- Ability to review all necessary reports.
- Ability to participate in month end activities.
- Ability to perform monthly balance sheet reconciliation.
- Ability to coordinate and conduct monthly Credit meetings.
- Ability to complete all required training.
- Ability to comply and assist with internal and external audit requests and requirements.
- Ability to explain procedures to front office and food & beverage team members.
- Ability to train incoming team members.
- Ability to prepare and submit monthly KPI statistics.
- Ability to provide a timely and responsive service.
- Ability to attend to administrative tasks.
- Ability to coordinate with vendor for system issues.
- Ability to attend and actively participate in departmental communication meetings.
- Ability to take responsibility for personal development.
- Flexibility in relation to shifts.
- Availability to work all shifts as required.
- Ability to relieve and/or assist fellow team members.
- Ability to perform any tasks or ad-hoc requests of a reasonable nature.
- Accountable for working in a safe and healthy manner.
- Accountable for encouraging the safe behaviour of their peers.
- Accountable for taking reasonable care for the health and safety of themselves and others.
- Accountable for keeping their work area safe, clean and tidy.
- Accountable for accepting and abiding by the intent and instruction of the WHS policy.
- Accountable for participating in all WHS consultative meetings, emergency response rehearsals and reviews.
- Accountable for the immediate reporting of all hazards.
- Accountable for the immediate reporting of all incidents.
- Accountable for undertaking all training in safe work practises, system requirements, and re-training.
- Accountable for participating and cooperating in the rehabilitation and return to work program if injured.
- Accountable for wearing and maintaining all personal protective equipment (PPE).
- Accountable for cooperating with Hilton Sydney regarding health, safety, and welfare at work.
Skills
- Accounts Receivable
- Credit tasks
- Order to Cash (OTC)
- Collections
- Payment allocation
- Customer service
- Reporting
- Balance sheet reconciliation
- Audit support
- Training
- KPI statistics
- Administrative tasks
- Vendor coordination
- Personal development
- Occupational Safety and Health (WHS)
Location
- Australia
Work Type
- Casual
- Full-time
Experience Level
- Entry Level
About the Company
- Hilton Accounting & Finance Services (HAFS) Center of Excellence (CoE)