Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Solutions Engineer, Mid-Market, SF role.
Rezi rewrites your resume against Factory's job description. Free.
Tailor your resume to this Solutions Engineer, Mid-Market, SF role.
Rezi rewrites your resume against Factory's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Solutions Engineer, Mid-Market, SF posting at Factory — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Solutions Engineer, Mid-Market, SF posting at Factory — free, in seconds.
About the Role
Factory is hiring a Mid-Market Solutions Engineer with a strong software engineering foundation and a passion for customer success. Customer experience is paramount at Factory and reflects one of our core operating principles: Create Obsessed Customers. As a Mid-Market Solutions Engineer, you will partner with customer engineering teams from evaluation through adoption, helping them solve technical challenges and realize value from Factory. The role sits at the intersection of customers, engineering, product, and go-to-market.
Responsibilities
- Guide customers from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption.
- Understand customer goals, identify high-value use cases, and establish clear success criteria.
- Lead technical onboarding and adoption by running training and enablement sessions for developers.
- Recommend relevant features and best practices based on each customer’s technical environment.
- Investigate challenges across customer environments, repositories, integrations, and development workflows.
- Resolve technical issues directly or collaborate with engineering when deeper support is required.
- Identify recurring friction and build scalable processes, resources, and product improvements that benefit future customers.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 2-3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows.
- Ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
- Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
- Strong analytical skills and the ability to turn product usage, customer feedback, and technical observations into actionable insights.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.
- High learning velocity, strong ownership, and a proactive approach to solving problems in a fast-moving startup environment.
Skills
- Software engineering
- Customer success
- Technical onboarding
- Technical issue diagnosis
- Problem-solving
- Analytical skills
- Communication skills
- Collaboration
Location
- San Francisco
Work Type
- In-office (5 days/week)
Experience Level
- Mid-Market
- 2-3 years
Education Level
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
About the Company
- Factory is a company where customer experience is paramount and reflects one of our core operating principles: Create Obsessed Customers.