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About the Role
Skillbridge Academy is seeking a Call Center Representative to join our team in New York, NY. In this role, you will communicate with customers and prospective clients, provide accurate information, respond to questions, and help ensure every interaction is handled professionally and efficiently.
Responsibilities
- Handle inbound and outbound calls professionally and courteously.
- Assist customers with questions, requests, and general information.
- Provide clear and accurate information regarding available services and programs.
- Identify customer needs and direct inquiries to the appropriate department.
- Maintain accurate records of conversations and customer interactions.
- Follow established communication procedures and company guidelines.
- Resolve routine concerns efficiently while maintaining a positive customer experience.
- Meet individual and team performance goals.
- Collaborate with team members and supervisors to improve service quality.
- Maintain professionalism, confidentiality, and attention to detail during every interaction.
Requirements
- Strong verbal and written communication skills.
- Professional and customer-focused attitude.
- Ability to communicate clearly and confidently over the phone.
- Strong listening and problem-solving abilities.
- Good organizational and time-management skills.
- Ability to manage multiple tasks and priorities.
- Comfortable working with computers, communication platforms, and basic office software.
- Ability to work both independently and as part of a team.
- Reliable, adaptable, and motivated to learn new skills.
Skills
- Communication
- Customer Service
- Problem-solving
- Organization
- Time Management
- Computer Proficiency
- Adaptability
Location
- New York, NY
Work Type
- Full-time
Salary/Compensations
- $37,000–$41,000 per year
Benefits
- Career growth and advancement opportunities.
- Professional development and skill-building opportunities.
- Supportive and collaborative work environment.
- Training and ongoing guidance.
- Opportunity to strengthen communication, customer service, and problem-solving skills.
- Exposure to a professional environment designed to support long-term career development.
About the Company
- Skillbridge Academy is committed to creating opportunities for growth, learning, and professional development.
- We believe strong communication and exceptional service are essential to building lasting relationships and delivering a positive experience.
- We are looking for motivated, dependable, and people-focused professionals who are ready to contribute to a supportive and performance-driven environment.