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About the Role
We are seeking a data-driven, action-oriented Customer Success Manager to join our public sector team. You will drive customer adoption, uncover growth opportunities, and ensure our public sector customers get maximum value from our platform. This is a relationship-driven, on-the-ground role, working closely with cross-functional teams to shape the future of utility data.
Responsibilities
- Build and maintain strong relationships with a dedicated portfolio of public sector customers, owning the full account lifecycle from onboarding through renewal.
- Navigate complex public sector org structures to build multi-threaded relationships and lead change management.
- Develop and execute data-driven strategies to drive engagement, adoption, and long-term retention.
- Serve as the primary point of contact for escalations, ensuring swift resolution.
- Identify expansion opportunities and partner with Sales, Marketing, and Product to implement roadmap features.
- Use data, BI tools, and AI to track customer health and usage, and to work more efficiently across account planning and reporting.
- Advocate for customers internally, shaping product improvements and best practices.
- Travel up to 80% for in-person district visits, on-site training, and stakeholder meetings.
Requirements
- 4+ years’ experience as a Customer Success Manager, ideally at a Series A/B startup with lean resources and evolving product-market fit.
- Experience with state and local governments, understanding their structure and how to work across different units.
- Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts.
- AI-First Mindset: Fluent with AI tools, with a track record of using them to work more efficiently as a CSM.
- Skilled in BI tools and data analysis, with the ability to derive actionable insights.
- Exceptional communicator, able to engage effectively at all levels, including executive stakeholders.
- Willing and able to travel up to 80% for in-person customer engagement.
- Resourceful and adaptable, with a strong sense of ownership and accountability.
- Experience with Departments of Transportation (DOTs), deep knowledge of how they work, and/or connections internally.
- Expertise in project and change management frameworks, such as PMP or CM certification.
- Consulting experience prior to entering the tech industry.
Skills
- Customer Success Management
- Public Sector Engagement
- Account Management
- Change Management
- Data Analysis
- BI Tools
- AI Tools
- Communication
- Project Management
- Change Management Frameworks
Location
- Atlanta, GA
- Chicago, IL
Work Type
- On-site (for travel)
- Field-facing
Experience Level
- 4+ years
Salary/Compensations
- OTE range of $160,000-$180,000
About the Company
- The 4M story is likely one you haven’t heard before: We are on a mission to unlock access to the world below us, to do for the world below ground what Google Maps did for the world above. We are building the first Subsurface World Model - an AI platform that uses visual reasoning and large-scale data fusion to turn the undocumented world beneath our streets into one living, intelligent map. We are making reliable, real-time utility data accessible to the construction industry, government agencies, and utility owners, completely transforming a traditional industry, and how infrastructure is understood and protected.
- We are Series C, backed by Insight Partners, Viola, and F2. We are 120 people, with teams in Tel Aviv, Israel and Austin, Texas.
Equal Opportunity
- We believe that innovation thrives when diverse perspectives come together to solve complex challenges. That's why we actively seek individuals who bring a wide range of life experiences, educational backgrounds, cultural perspectives, and work experiences. We invite you to share how your unique perspective will contribute to our team and help us drive success.