Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this State Street Investment Management - Head of APAC Shareholder Services (SHS), Vice President I role.

Rezi rewrites your resume against State Street's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the State Street Investment Management - Head of APAC Shareholder Services (SHS), Vice President I posting at State Street — free, in seconds.

About the Role

The Head of APAC Shareholder Services (SHS) is responsible for leading the APAC SHS function, ensuring the delivery of high-quality, scalable, and risk-controlled shareholder servicing and client trading operations across the region. The role partners closely with Global SHS teams and local business, product, compliance, risk, technology, and operations teams to drive operational excellence, business continuity, transformation, and client service outcomes. The successful candidate will lead a geographically diverse team, foster a culture of accountability and continuous improvement, and ensure APAC remains aligned with global operating models and strategic objectives.

Responsibilities

Lead, develop, and inspire a diverse team of operations professionals across APAC.
Foster a culture focused on operational excellence, accountability, collaboration, and continuous improvement.
Establish clear performance objectives and conduct regular performance reviews and one-on-one meetings.
Develop succession plans and ensure adequate cross-training and operational resilience across locations.
Support employee engagement, talent development, and career growth initiatives.
Oversee all APAC Shareholder Services and Client Trading activities, ensuring transactions are processed accurately, timely, and in accordance with established procedures and controls.
Ensure all operational activities meet internal service level agreements (SLAs), regulatory requirements, and client expectations.
Act as the senior escalation point for operational issues, client concerns, and service-related incidents.
Monitor operational capacity, workload distribution, and resource planning across the region.
Promote a strong risk management culture and embed risk excellence principles throughout the organization.
Drive reduction of operational errors, near misses, and control deficiencies through proactive management and continuous improvement.
Ensure operating procedures are appropriately documented, maintained, and reviewed on a regular basis.
Support and oversee Operational Resilience and Business Continuity Planning (BCP) for the APAC SHS function.
Ensure adherence to FTTOP requirements, regulatory obligations, and global risk standards.
Identify and lead strategic transformation initiatives that improve operational efficiency, scalability, and control effectiveness.
Drive automation and digitization opportunities to reduce manual processing and operational risk.
Partner with Technology, Operations Transformation, and Global SHS teams on strategic initiatives, system enhancements, and process redesign.
Establish and monitor key operational metrics, KPIs, and management reporting.
Represent APAC SHS within global governance forums and leadership discussions.
Partner closely with North America and EMEA SHS leadership to ensure alignment of processes, controls, and strategic priorities.
Build strong relationships with internal stakeholders.
Support new business initiatives, product launches, and market expansion efforts across APAC.
Promote ethical conduct and effective risk management in all business activities and decision-making.
Embed conduct risk considerations into team discussions, operational reviews, and management practices.
Champion State Street's values and leadership principles.

Requirements

Bachelor's degree or equivalent experience.
10+ years of experience in investment management operations, transfer agency, shareholder services, client trading, fund operations, or related fields.
Proven people leadership experience managing regional or multi-location teams.
Strong understanding of mutual funds, ETFs, shareholder servicing, client trading, and fund operational processes.
Strong understanding of technology-enabled operating models and operational transformation.
Demonstrated ability to leverage data and analytics to drive operational improvements and business decision-making.
Experience with Artificial Intelligence (AI), Machine Learning, Generative AI, Intelligent Automation, or Robotics Process Automation (RPA) initiatives.
Experience managing operational risk, controls, and regulatory requirements.
Strong stakeholder management and influencing skills.
Experience leading operational transformation and automation initiatives.
Experience working within a global operating model.
APAC market knowledge, including Japan, Australia, Hong Kong, and Singapore.
Experience supporting ETF and transfer agency operations.
Knowledge of data visualization and reporting tools such as Power BI, Tableau, Alteryx, or similar platforms.
Experience leading large-scale operational transformation or technology modernization programs.
Familiarity with AI governance, model risk management, and responsible AI frameworks within regulated financial institutions.
Experience utilizing AI-powered tools to improve productivity, client servicing, operational controls, and knowledge management.

Skills

Operational Excellence
Risk Management
Business Continuity Planning (BCP)
Transformation Initiatives
Automation
Digitization
Stakeholder Management
Influencing Skills
Data and Analytics
Artificial Intelligence (AI)
Machine Learning
Generative AI
Intelligent Automation
Robotics Process Automation (RPA)
Data Visualization
Reporting Tools (Power BI, Tableau, Alteryx)
AI Governance
Model Risk Management
Responsible AI Frameworks

Location

APAC

Work Type

Full-time

Experience Level

10+ years of experience
Senior leadership

Education Level

Bachelor's degree or equivalent experience

Benefits

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks

About the Company

Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges, and drive performance and profitability.
State Street keeps clients at the heart of everything they do, and smart, engaged employees are essential to their continued success.
State Street is committed to fostering an environment where every employee feels valued and empowered to reach their full potential.

Equal Opportunity

As an Equal Opportunity Employer, State Street considers all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.