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About the Role

The primary objective of this role is to provide excellent customer service to our valued customers via telephone or web, using the company database and parts catalogue. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers, Canusa’s Associates, and third-party customers.

Responsibilities

Provide outstanding customer service and assist with customer inquiries using automotive knowledge, the company database and parts catalogue
Answer inbound calls, process orders and make follow-up calls to customers from across the APC network in a professional manner
Collaborate with the Central Order Desk team, APC store branches, warehouse staff, and other departments to service customers
Route calls to appropriate store locations
Make follow-up calls to customers as necessary
Make inventory checks to ensure product availability
Proficiently use Elite Extra technology (training provided)
Other duties as assigned by the Central Order Desk Supervisor

Requirements

Aftermarket automotive parts experience (service/sales/repair) – 2 years
Customer service experience – 2 years
Strong communication skills (verbal and written)
High level of professionalism
Strong computer skills (e.g. Outlook, Excel, Word, online database, web-based training)
Basic mathematical skills and a strong understanding of basic units of measure
Individual transportation will be required

Skills

Passion for cars and knowledge of aftermarket automotive parts
Sales/repair/service experience
Team player with a strong work ethic, positive attitude and customer-focused mindset
Dedicated individual looking for long-term employment
Positive attitude with a flexible mindset
Accountability and dependability
Sound analytical thinking, planning and execution skills
Excellent ability to work independently and as a team
Time management skills and prioritization skills with a deadline-oriented mindset
Attention to detail and excellent organization skills
Ability to multi-task
Excellent problem-solving skills
Ability to thrive in a fast-paced environment and take initiatives as necessary
Ability to understand, respond to, and work with a diverse population
Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology

Location

Canusa Head Office, London, ON

Work Type

Full-time permanent
office position

Experience Level

2 years aftermarket automotive parts experience
2 years customer service experience

Salary/Compensations

$20-24 per hour

Benefits

Comprehensive group benefits
Health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits
Health Care Spending Account (HCSA)
Deferred Profit Sharing Plan (Retirement Savings Plan)
Employee pricing on products
Social club perks
Employee appreciation events

About the Company

Canusa Automotive Warehousing Inc. (Canusa) | Auto Parts Centres (APC) is a family-owned business that values workplace culture and safety.
Canusa/APC provides opportunities to grow alongside accomplished industry leaders.
Visit our website to learn more about us at https://www.autopartscentres.com/

Equal Opportunity

Equal opportunity employer committed to diversity and inclusion.
Accommodations are offered during the application process upon request.