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About the Role

This role is responsible for managing business travel inquiries and reservations, ensuring the highest level of service for corporate, leisure, and entertainment clients. You will utilize the Property Management System (Opera) to book reservations, manage sales records, and assist with various client-related documents and events. The position also involves managing loyalty programs, processing cancellations and commissions, and ensuring adherence to department policies and safety standards.

Responsibilities

Respond to corporate, leisure and entertainment client inquiries while consistently delivering the highest level of service
Book and enter room reservations for individuals and small blocks using the Property Management System (Opera)
Update BT sales records in local drives and on ACCOR platforms
Assist with contracts, proposals, promotions, reports, and client events as needed
Update corporate and leisure marketing materials, flyers, and presentations
Run daily arrivals reports and coordinate VIP services
Assist in the management of RESPLUS, FAMOUS AGENTS and ACCOR Hotels programs and promotions as needed
Management of IT and FIT segments, including blackout dates notification
Process no shows and late cancellations
Process Travel Agency commissions and respond to inquiries
Load rate codes on booking channels
Follow department policies, procedures, and service standards
Follow all safety policies
Other duties as assigned

Requirements

Previous customer related experience required
Ability to work a flexible schedule, which may include evenings, weekends and holidays
Previous Property Manager System (Opera) experience preferred
Computer literate in Microsoft Office applications required
Must be able to type 25 words per minute
Strong interpersonal skills, self- motivation, and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Frequent sitting throughout shift
Occasional kneeling, pushing, pulling, lifting, walking and standing
Occasional ascending or descending ladders, stairs and ramps

Skills

Opera
Microsoft Office applications
Interpersonal skills
Self-motivation
Problem solving

Location

Austin

Work Type

Full-Time

About the Company

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
#BELIMITLESS
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Equal Opportunity

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V