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About the Role

The Chief of Staff serves as the Managing Director's trusted advisor and strategic partner, ensuring the effective operation of WES Canada and enabling the Managing Director and WES Canada leadership team to focus on strategic leadership. The role coordinates executive priorities, supports decision-making, facilitates cross-functional alignment, and monitors execution of key organizational commitments.

Responsibilities

Serve as a trusted advisor and strategic thought partner to the MD and leadership team by assessing competing priorities, monitoring emerging issues and organizational initiatives, identifying risks, dependencies, and strategic trade-offs, and providing objective analysis recommendations, and escalation support.
Serve as an organizational integrator who works across the MD, Canada Leadership Team, Executive Team, WES Canada Board, and organizational departments to ensure the flow of strategic information, issues, decisions, and materials are effectively managed.
Project manage WES Canada's inputs into Enterprise-level or global board/leadership reporting, in addition to WES Canada Board governance logistics and operations.
Manage the MD's internal and external commitments, including coordinating Board and committee materials, reports, briefing materials, updates, meeting preparation or logistics, and follow-up in partnership with relevant leads, ensuring that materials requiring the MD’s review, input, or approval are planned and prepared in a timely manner.
Oversee and support the development and execution of the MD's annual work plan and WES Canada’s strategic priorities, by coordinating cross functional planning, monitoring progress, reporting results, addressing barriers, and supporting leadership decision-making.
Project manage and provide oversight to selected high-priority strategic initiatives, special projects, task forces, working groups, on behalf of the MD.
Oversee the operational work associated with executive reporting and dashboards by working with Finance, Strategy, and departmental leaders to consolidate performance information for executive decision-making and continuous improvement across accountable stakeholders.
Manage the translation and support the integration of Enterprise-wide strategic priorities into Canada-specific execution plans (and vice versa — surface Canada-specific issues upward).
Oversee departmental annual budget coordination within WES Canada and where shared services, shared costs, or cross-entity resource allocation exist (e.g., shared Communications, IT, or Finance functions spanning US/Canada).
Ensure effective and timely communications from the MD, such as correspondence, announcements, presentations, talking points, speeches, and other communications, working in close coordination with Communications Department and relevant subject matter experts.
Build and maintain trusted relationships with department and enterprise leaders to ensure the MD is informed of significant organizational, stakeholder, operational, and reputational matters.
Attend, on behalf of the MD when delegated, selected internal and external meetings, briefings, and events; capturing key insights, coordinating next steps and ensuring briefing is given to all relevant individuals, including the MD, to advance agreed priorities.
Provide people management, oversight, and mentorship for administrative staff that support WES Canada.
Oversee and manage consultants, honorarium, and any other expenses related to activities covered through the WES Canada budget.

Requirements

A degree in business administration, public administration, nonprofit management, public policy, organizational leadership, or a related field, or an acceptable equivalent combination of education and experience.
8-10 years of relevant work experience with strong preference in strategy execution, executive advisory support, organizational leadership, project or program management, policy, or business operations.
Exceptional project manager who thrives in a fast-paced environment, delivers high-quality work, is comfortable managing up, and enjoys juggling dynamic priorities involving complex cross-functional initiatives or executive priorities involving multiple senior stakeholders.
Track record as an excellent problem-solver who enjoys taking on new challenges and demonstrates strong decision-making skills and judgement.
Excellent verbal and written communication skills that convey complex information to a range of stakeholders in compelling formats, including via PowerPoint slides; with demonstrated experience preparing executive correspondence, Board materials, presentations, speeches, briefing notes, and decision papers.
Experience developing and monitoring executive work plans, organizational priorities, dashboards, or key performance indicators.
Demonstrated qualitative and quantitative analytical skills to assess situations, break down complex problems, identify strategic tradeoffs, and apply learnings in a larger context.
Experience utilizing inclusive and participatory models for strategy development, planning, decision-making, and/or budgeting within organizations and/or with external partners.
Good interpersonal skills, including tact, diplomacy, and flexibility, and demonstrated experience building trust and credibility with diverse stakeholder groups to achieve results.
Ability to exercise independent judgment, manage multiple competing priorities, and work effectively under pressure with resilience, initiative, and a high level of ownership.
Strong people management and supervision experience.
Proficiency in oral and written French.
Multisector experience is preferred.
Experience utilizing frameworks and models for strategy development, scenario planning, organizational decision-making, performance measurement, and budgeting.
Experience working in the public, nonprofit, social impact, regulatory, professional association, or private sectors, with familiarity across more than one sector considered an asset.

Skills

Strategy Execution
Executive Advisory Support
Organizational Leadership
Project Management
Program Management
Policy Development
Business Operations
Problem-Solving
Decision-Making
Communication (Verbal and Written)
PowerPoint
Executive Correspondence Preparation
Board Material Preparation
Presentation Development
Speech Writing
Briefing Note Preparation
Decision Paper Preparation
Work Plan Development
Organizational Priority Monitoring
Dashboard Development
Key Performance Indicator (KPI) Monitoring
Analytical Skills (Qualitative and Quantitative)
Inclusive Strategy Development
Participatory Planning
Budgeting
Interpersonal Skills
Tact
Diplomacy
Flexibility
Trust Building
Credibility Building
Independent Judgment
Managing Competing Priorities
Working Under Pressure
Resilience
Initiative
Ownership
People Management
Supervision
Oral French Proficiency
Written French Proficiency
Multisector Experience
Strategy Development Frameworks
Scenario Planning
Organizational Decision-Making Frameworks
Performance Measurement Frameworks
Budgeting Frameworks

Location

Remote - Canada

Work Type

Full Time
Remote

Experience Level

8-10 years of relevant work experience

Education Level

Degree in business administration, public administration, nonprofit management, public policy, organizational leadership, or a related field, or an acceptable equivalent combination of education and experience.

Salary/Compensations

CAD127K - CAD163K

Benefits

Competitive compensation
Comprehensive benefits
Tangible rewards
Learning opportunities
Pathways for personal and professional development
Recognition of achievements
Remote work options
Flexible scheduling
Generous time-off policies
Comprehensive wellness programs
Tuition reimbursement opportunities
Employee-led resource groups
Town halls
Collaborative team events
Meaningful volunteer opportunities
Initiatives that promote equity
Initiatives that celebrate diversity

About the Company

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students.
For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals.
Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale.
From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change.
Together with its partners, WES enables people to learn, work, and thrive in new places.

Equal Opportunity

World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada.
This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.
This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits.
We comply with all applicable federal, state, and local anti-discrimination laws.
For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you.
Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.