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About the Role

To support the Service Manager in managing the service and building, providing guidance, supervision, and support to staff. The role focuses on delivering a recovery-focused service for individuals with complex needs, utilizing personalization to improve engagement and outcomes. The Deputy Service Manager will deputize for the Service Manager in their absence and may be involved in shift work, cleaning duties, and daily living support.

Responsibilities

Lead and support staff in creating and reviewing risk assessments, management plans, personalized recovery support plans, and move-in plans.
Assess new service users, liaise with professionals and other mental health placements, and prepare management plans for admissions.
Support individuals in achieving goals through key work, recovery-focused interventions, and person-centred planning.
Organize and lead weekly key worker sessions focusing on mental health insight, medication management, symptom management, and advance directives.
Plan, organize, and lead groups on topics such as mental health management, living skills, nutrition, and stress management.
Organize a rota of activities and events for service users.
Broker and provide specialized interventions like DBT and CBT, including input from substance abuse and forensic services.
Support service users in preparing for independence by helping them maintain skills, gain IT skills, write CVs, and shop online.
Identify and facilitate suitable move-on accommodation and support, engaging family/carers and networks.
Provide advice on benefits and tenancy rights, or signpost when necessary.
Facilitate access to training or employment and support employers.
Make a positive contribution to the team and develop personal abilities to enhance team performance.
Carry out staff supervisions and monitor team member performance.
Contribute to providing outcome-defined evidence to commissioners and stakeholders.
Promote, monitor, and maintain health and safety, security, and building safety.
Ensure service delivery complies with legislation, organizational values, policies, and contractual requirements.

Requirements

Qualified to at least Diploma Level 3 in Adult Care / Health & Social Care.
Commitment to the empowerment of service users and a strong interest in user involvement and promoting people's rights.
Ability to respond promptly, flexibly, consistently, and appropriately to service users' needs, including those in crisis.
Ability to provide clear direction to the team.
Ability to work with service users in a user-led, calm, confident, and sensitive manner.
Ability to advocate for service users.
Excellent listening skills.
Ability to communicate effectively with people experiencing mental distress.
Knowledge and practical experience of using person-centred tools to support recovery and development.
Ability to transfer knowledge and associated skills.
Ability to work flexibly as part of a team and contribute to meeting objectives.
Experience of supervising people and teams and monitoring performance.
Ability to work on own initiative, prioritize work, meet deadlines, and make autonomous decisions.
Experience of participating in and running meetings/groups.
Ability to liaise and communicate well orally and in writing with health professionals, the general public, and other providers.
Ability to be assertive where necessary.
Commitment to Equal Opportunities and awareness of issues related to social and health care provision in a multicultural context.
Good computer literacy, including Windows applications, word processing, database packages, internet use, and email drafting/sending.
Experience of liaising with a range of providers and services and promoting user-led initiatives.
At least two years' full-time equivalent experience of working in mental health (desirable).
Willingness to attain the Diploma Level 5 in Leadership & Management for Adult Care (desirable).
Experience of running groups (desirable).
At least one year experience of supervising and managing others (desirable).

Skills

Risk assessment
Management planning
Personalized recovery support planning
Move-in planning
Service user assessment
Liaising with professionals
Key work
Person-centred planning
Recovery Star
WRAP
Group facilitation
DBT
CBT
Substance abuse intervention
Forensic services intervention
IT skills
CV writing
Online applications
Online shopping
Benefits advice
Tenancy rights advice
Training/employment facilitation
Employer engagement
Staff supervision
Performance monitoring
Health and safety management
Security management
Legislation compliance
Policy and practice adherence
Contractual requirement adherence
Communication skills
Listening skills
Advocacy
Assertiveness
Computer literacy
Windows applications
Word processing
Database packages
Internet use
Email communication

Location

York Road Accommodation Service

Work Type

Permanent
Shift work

Experience Level

At least two years' full-time equivalent experience of working in mental health (desirable)
At least one year experience of supervising and managing others (desirable)

Education Level

Diploma Level 3 in Adult Care / Health & Social Care
Diploma Level 5 in Leadership & Management for Adult Care (desirable)

Salary/Compensations

£ 29567.22 per annum (basic salary)
£ 1940 per annum (geographical allowance)

Equal Opportunity

Commitment to the Equal Opportunities