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About the Role
At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is based in Austin, TX.
Responsibilities
- Acquires and deepens the branch customer base through proactive sales and service activities.
- Manages the customer experience by identifying opportunities to improve financial wellbeing.
- Collaborates with ecosystem partners to grow customer's share of wallet.
- Positions PNC solutions to drive new revenue and customer loyalty.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
- Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
- Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
- Performs lobby engagement activities to connect with customers and position PNC products.
- Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment.
- Demonstrates heightened scrutiny to identify and avoid loss.
- Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Requirements
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Skills
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
Location
- Austin, TX
Work Type
- In-office
Experience Level
- Typically requires 3+ years experience.
Education Level
- Associates or equivalent degree
- Comparable combination of education, job specific certification(s), and experience (including military service) may be considered in lieu of a degree.
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service.
About the Company
- At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
- We are all united in delivering the best experience for our customers.
- We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
Equal Opportunity
- PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
- At PNC we foster an inclusive and accessible workplace.
- We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
- Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.