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About the Role
The Customer Service Coordinator (CS Specialist) is responsible for providing exceptional client support while managing business licensing, payroll tax registrations, sales tax registrations, nonprofit filings, and other regulatory compliance filings. This role serves as the primary point of contact for clients, ensuring applications, registrations, and compliance requirements are completed accurately and timely.
Responsibilities
- Serve as the primary point of contact for clients regarding licensing, registration, and compliance matters.
- Respond to client inquiries via phone, email, and online platforms in a professional and timely manner.
- Provide status updates and guidance throughout the filing and registration process.
- Build and maintain positive client relationships through proactive communication and problem resolution.
- Escalate complex issues when necessary while ensuring client satisfaction.
- Research and process state, county, and municipal business license applications and renewals.
- Review licensing requirements and identify applicable licenses based on business activities and locations.
- Monitor filing deadlines and renewal requirements to ensure ongoing compliance.
- Maintain accurate records of filings, approvals, and renewal schedules.
- Communicate with government agencies to obtain information and resolve filing issues.
- Process state payroll tax registrations, unemployment tax registrations, and employer account setups.
- Complete sales and use tax registrations with state tax agencies.
- Verify application accuracy and ensure all required supporting documentation is submitted.
- Monitor registration statuses and follow up with agencies as needed.
- Assist clients with understanding registration requirements and compliance obligations.
- Prepare and submit nonprofit formation documents, charitable registrations, and related compliance filings.
- Research nonprofit filing requirements at state and federal levels.
- Support clients with obtaining required registrations and maintaining compliance obligations.
- Track renewal and annual reporting requirements for nonprofit entities.
Requirements
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
- Minimum 3 years of experience in Non-Profit, Licensing, Payroll, Sales Tax Registration, or Industry Licensing.
Skills
- Expert Communication
- Strategic Insight
- Advanced Problem-Solving
- Leadership & Mentorship
- Project Management
- Analytical Proficiency
- Quality Assurance
- Regulatory Knowledge
Location
- USA
Work Type
- Hybrid
Experience Level
- 3yr+
Salary/Compensations
- $40,500.00 - $69,150.00 USD
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
About the Company
- Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.
- We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
- Wolters Kluwer reported 2022 annual revenues of €5.5 billion.
- The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
- We are headquartered in Alphen aan den Rijn, the Netherlands.
Equal Opportunity
- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
- Our interview process is designed to assess your individual skills, experiences, and communication style.
- We value authenticity and want to ensure we’re getting to know you—not a digital assistant.
- To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
- Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.