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About the Role
As the founding Account Manager, you will be the ultimate relationship builder and trusted advisor for clients making mission-critical fraud and compliance decisions. You are self-motivated, intelligent, strategic, and possess a natural talent for building relationships. This role is ideal for someone eager to learn, embrace challenges, and drive success in a rapidly scaling environment.
Responsibilities
- Be the ultimate relationship builder.
- Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
- Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
- Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
- Become an expert in customers' workflows and pain points, then work with internal teams to address them.
- Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
- Work directly with the CEO and collaborate with product and engineering on scaling customer operations.
Requirements
- 3+ years of experience in business development, customer success, or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
- Clear understanding of how financial institutions adopt and operationalize compliance and fraud tools.
- Excellent communication skills and an energetic, professional presence.
- Confidence working with C-level stakeholders and navigating ambiguity.
- Resilience and grit.
- Proactive and curious self-starter who thrives in dynamic settings.
- Highly feedback-oriented.
- Hungry for equity, a seat at the table, and building from 0 to 100.
Location
- New York City
Work Type
- Full-time in office
Experience Level
- 3+ years
Salary/Compensations
- $120,000 – $170,000
Benefits
- Flexible PTO
- Competitive compensation with equity
- 100% coverage of health, dental, and vision premiums
- 401(k) with company match
- HSA contributions
- $250 monthly gym stipend
About the Company
- Baselayer offers the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of the Financial Institutions in America.
- By combining authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications, Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications.