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About the Role
We are seeking a technical bridge-builder who excels at the intersection of engineering and customer success. This role involves translating complex technical concepts for various audiences and solving real-world problems through code. The ideal candidate is energized by helping customers implement solutions that deliver tangible business value.
Responsibilities
- Understand customer requirements and design implementation strategies for Baselayer's identity verification solutions.
- Guide customers through API integrations and ensure successful product deployment.
- Create technical documentation and implementation plans tailored to specific customer needs.
- Deliver technical demonstrations showcasing Baselayer's capabilities.
- Collaborate with sales, product, and engineering teams.
- Develop implementation guides and solution architectures for diverse customer scenarios.
- Educate customers on Baselayer's products and APIs.
- Collect and communicate customer feedback to product and engineering teams.
- Stay current with industry trends and emerging technologies in identity verification.
- Provide ongoing technical guidance for customer success post-implementation.
Requirements
- 2+ years of experience in a technical role, product management, or customer-facing position.
- Fundamental knowledge of API concepts and web technologies.
- Detail-oriented with the ability to document requirements effectively.
- A natural problem-solver adept at finding solutions to complex challenges.
- Adaptable and capable of navigating ambiguity with confidence.
- Highly collaborative and enjoys working with cross-functional teams.
Skills
- API integration
- Technical documentation
- Product demonstrations
- Customer training
- Python
- JavaScript
- Identity verification
- KYC/KYB processes
- Financial compliance
- Fintech
- Technical discovery calls
- Product demos
- Implementation workshops
Location
- New York City
Work Type
- Full-time
- In-office
Experience Level
- 2+ years
Salary/Compensations
- $135,000 – $220,000 + Equity
Benefits
- Flexible PTO
- Competitive compensation with equity
- 100% coverage of health, dental, and vision premiums
- 401(k) with company match
- HSA contributions
- $250 monthly gym stipend
About the Company
- Baselayer offers the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of Financial Institutions in America.
- We combine authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications.
- Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications.