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About the Role
Lead a team of dedicated professionals, drive customer satisfaction, and operational excellence in the New York Metro Area. This role offers the chance to impact your community and grow your career in a dynamic company focused on customer service excellence.
Responsibilities
- Oversee multiple locations within the New York Metro Area.
- Manage teams and ensure customer service standards are met or exceeded.
- Conduct regular site visits.
- Provide support and training to staff.
- Implement operational improvements to enhance efficiency and quality.
- Establish working relationships with Clients.
- Perform required location inspections and touchbases.
- Report and resolve Inspection deficiencies urgently within 24 hours.
- Screen, Hire, Onboard, and Terminate staff.
- Train Custodial Technicians supporting Area Sups & Acs.
- Oversee new account setup.
- Assist in training staff with Clocking In/Out.
- Monitor employee time and attendance.
- Manage daily staffing schedules and adjust accordingly.
- Conduct weekly payroll.
- Report accidents/injuries.
- Address and resolve employee performance issues.
- Notify HR/Payroll and Operations of ALL staffing changes.
- Be on-call for emergency situations/calls - evenings and weekends.
- Create supply orders as needed.
- Submit service requests to the office.
- Update account spreadsheet as directed.
- Be responsible for KPIs within the region.
- Perform Performance Reviews for direct reports.
- Perform all other tasks as assigned by management.
Requirements
- Must speak fluent English and Spanish.
- Detail oriented with strong communication skills (email, phone).
- Results oriented: ability to resolve challenges and emergencies at a moment's notice.
- Multi-task oriented: ability to handle multiple projects at a time.
- Customer focused with a can-do approach to problem solving.
- Knowledge of administrative and clerical procedures.
- Working knowledge of email, spreadsheets, smartphone, and relevant software applications.
- Clean DMV report & License.
- Strong unwavering ability to use technology.
- Applicants must be 18 years of age or older.
Skills
- Leadership
- Customer Service
- Operational Excellence
- Problem-Solving
- Communication
- Technology Use
- Administrative Procedures
- Clerical Procedures
Location
- New York Metro Area
Work Type
- Full-Time
- Field-Based
- On-Call
Experience Level
- District Manager
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Life Insurance
- Flexible Spending Account
- Paid Time Off
- Employee Discounts
- Generous 401k match
- Aflac insurance plans
About the Company
- Imperial Cleaning is a dynamic company dedicated to excellence in customer service.