Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Universal Banker role.
Rezi rewrites your resume against Mechanics Bank's job description. Free.
Tailor your resume to this Universal Banker role.
Rezi rewrites your resume against Mechanics Bank's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Universal Banker posting at Mechanics Bank — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Universal Banker posting at Mechanics Bank — free, in seconds.
About the Role
Mechanics Bank is seeking a Universal Banker to perform banking transactions, deliver excellent customer service, and ensure operational quality and accuracy. This role involves actively assisting customers, identifying their banking needs, opening accounts, and processing loan applications, while working towards personal goals in deposit and business growth.
Responsibilities
- Performs routine teller transactions and works directly with customers.
- Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
- Provides comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch.
- Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
- Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box entrances.
- Assists customers with account maintenance, online banking, mobile banking, and other complex account issues.
- Resolves concerns presented by customers.
- Assists at other branches as needed.
- Effectively interviews and profiles new and existing customers to recommend appropriate banking products and services.
- Promotes the full range of deposit and lending products and services that best meets the customer’s needs.
- Provides exemplary customer service both in person and over the phone.
- Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
- Responds to inquiries accurately, promptly, and efficiently.
- Performs follow-up calls to new and existing customers to ensure customer satisfaction and answers any questions.
- Responsible for maintaining and balancing a cash supply for transactions performed.
- Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
- Reviews customer transactions for red flags and fraudulent items.
- Maintains an awareness of criminal scams used against banking customers.
- Reviews account completely prior to performing overrides.
- Ensures all new account documentation is obtained, reviewed, and stored per bank policy.
- Effectively performs responsibilities for processing and balancing ATM, daily branch balancing, and cash orders.
- Assists in the opening and closing of the branch, following established security procedures.
- Gathers data and processes various reports and forms to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
- Completes required compliance training by assigned due dates.
- Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers.
- Reviews the work of others for compliance.
- May participate in monthly branch audit functions or daily review of operational reports.
Requirements
- High School Degree or GED required.
- Additional experience may be considered in lieu of degree.
- Minimum of 2 years of customer service experience required.
- Minimum of 1 year banking and cash handling experience required.
- Excellent interpersonal skills, attention to detail, and customer service.
- Ability to work independently and collaborate effectively as a team member.
- Ability to make decisions using information available.
- Working knowledge of Bank deposit products and services.
- Working knowledge of Bank's consumer loan products.
- Basic knowledge of alternative Bank services and vendor provided products.
- Ability to persuade, including the value and benefits of using the Bank's services and products.
- Knowledge of applicable Bank policies and procedures.
- Regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
- Occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
- The noise level in the work environment is usually moderate.
Skills
- Customer service
- Banking transactions
- Cash handling
- Interpersonal skills
- Attention to detail
- Team collaboration
- Decision making
- Persuasion
Location
- On-site
Work Type
- Full-time
Experience Level
- 2+ years customer service experience
- 1+ year banking and cash handling experience
Education Level
- High School Degree or GED
Salary/Compensations
- $21.00 - $28.00 hourly
- Eligible for Retail Incentive Plan
Benefits
- Medical, prescription, dental, and vision coverage for employees and their eligible family members
- Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
- Health Savings Account with employer contribution
- Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
- 401(k) and Roth 401(k) with company contribution
- 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
- Supplemental Health plans, Voluntary Legal and Identity Theft Services
- 11 paid holidays, paid Sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time
- Free personal checking and savings account
- Discounted rates on primary residence loan with $0 origination fees
About the Company
- Mechanics Bank values connection, partnership, long term relationships and working together in person.
Equal Opportunity
- Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
- Please view Equal Employment Opportunity Posters provided by OFCCP here.
- To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank.