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About the Role
The Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.
Responsibilities
- Manages customer requests, product escalations, and service emergencies
- Provide product support to new installations, and all active installed base
- Support Engineering with customer floor plan and first site kit development
- Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)
- Coordinate and support PUP and PIP activities at international sites as needed
- Participate in new product definition and coordinate EHS requirements between Engineering and Customers
- Lead new product installation and ensure successful bring up of new products
- Create and provide Product Training Documents and Procedures to field team
- Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.
- Create customer facing failure analysis or failure investigation progress reports
- Travel for training, support, and installation activities worldwide
- Other product support and customer support assignments as required
Requirements
- 5-15 years of product support/service experience in the semiconductor test industry
- Strong communication, organizational and multi-tasking ability
- Ability to schedule and manage small projects is desired
- Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage
- Prefer prior knowledge and experience in ATE (Automatic Test Equipment) industry
- Flexible to work at multiple time zones
- Able to travel as needed
- Worldwide travel 10~20%
- Meeting customers
- Resolve problems at customer sites
Skills
- Communication
- Organization
- Multi-tasking
- Project scheduling
- Project management
- Electro-Mechanical assembly
- Mechanical knowledge
- Electrical knowledge
- ATE (Automatic Test Equipment)
Location
- Worldwide
Work Type
- Full-time
Experience Level
- 5-15 years
Education Level
- Bachelor of Science in Electronics or equivalent courses