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About the Role
Provide professional support to customers and work closely with the Garden Centre Manager to ensure business success.
Responsibilities
- Provide an enjoyable shopping experience for everyone.
- Ensure all customers are greeted and offered assistance.
- Handle customer queries courteously and efficiently.
- Identify customer needs through interaction and take appropriate action.
- Establish and maintain excellent standards of merchandising and housekeeping in accordance with company guidelines.
Requirements
- Must have some pet knowledge.
Skills
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Location
- Surrey
- Sussex
- Middlesex
- Berkshire
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Benefits
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
- Non-contractual bonus at Christmas, based on company profit.
- Defined Contribution Pension Plan.
- One day holiday (pro-rata) added for 100% attendance after one year's service.
- Made A Difference Scheme (M.A.D) for outstanding customer service.
- Learning & Development opportunities.
- Leave early on birthday after 6 months service (if birthday falls on contracted day).
- £25 Squires gift voucher on birthday after 2 years' service.
- Cycle2work scheme after 1 year's service.
- Child's first day at school benefit after 1 year's service.
- Choice of one tree or shrub up to £50 retail value annually or £50 towards RHS annual membership after 1 year's service.
- Employee Assistance Programme (EAP) after 2 years' service.
- Reduced contracted hours with same pay for final 3 months before retirement after 15 years' service.
- Free Parking.
About the Company
- Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire.
- Since 1936 the purpose of our business has been the happiness of those who work in it.
- Committed to growing our business and promoting the highest standards in horticulture, catering, and retail.
- Aims for staff to enjoy working in a friendly, energetic customer-focused environment.